Posted on 05/12/2015

By Lora Mays, Product Marketing Manager

A few months ago, you may have followed our posts talking about how facility management continues to become more strategic within organizations. In the past few years, we’ve seen an evolution of the role as it’s reached a higher level in companies – with many even adopting the role of “chief facilities officer.”

So, how can facility teams become more strategic within organizations? What contributions from the department can help drive the success of an organization? Here are five ways to provide value:

1. Demonstrate success through KPIs.

Establishing key performance indicators (KPIs) to measure your team against can help you become more strategic as you aim to hit these goals. Some common KPIs within the industry include:

Service-level agreements: Tracking the amount of time it takes to respond or complete a work order request.
Time-to-completion: Understanding how long it takes to address a reactive work order request, from the moment it’s submitted to when it’s closed.
Reactive vs. preventive maintenance resource allocation: Comparing time and money necessary to complete reactive work order requests compared to preventive maintenance needs.

In reviewing KPIs on a regular basis, you can clearly identify areas for improvement. Many organizations also leverage KPIs within performance reviews for team members.

2. Offer insight into team performance.

Serving as a subject-matter expert on real estate and facilities within your organization can ensure that senior management leverages your insight when they are making key decisions, instead of simply telling you how you have to adapt to the changes.

Make sure that you are providing regular updates to those outside of your team. This is much easier to do when you have dashboards and reports available in an automated facility management solution.

3. Make decisions based on data.

Leveraging the data that you collect through your facility management solution can help you make more informed decisions, which can help you save costs in the end.

For instance, you can utilize capital planning resources to understand how you should prioritize projects at hand. Instead of upgrading the fixtures in a bathroom because you think you have extra budget, you may find that you should invest your money in your roof that has fallen into disrepair.

4. Provide recommendations for cost-cutting measures.

Today’s businesses are consistently looking for ways to “do more with less,” and for facility management teams, it’s a pain they tend to feel more frequently than other areas of the business. Become more strategic by identifying areas of waste and how the organization can cut costs.

Are you lacking in your preventive maintenance routines? Do you spend most of your time putting out fires? Demonstrate to senior management how a primary investment in preventive maintenance will help you reduce reactive maintenance costs, and your overall costs for the team.

5. Focus on continuous improvement.

Finding ways to drive efficiencies and productivity gains throughout the department will be recognized 

across the board, particularly if they have staying power over time. Continuous improvement, which tends to be more widespread in the manufacturing industry, drives teams to reiterate on current processes to find ways to grow and improve operations. In doing so, you can demonstrate a forward-looking view to the future of the organization and the success of your team.

Interested in learning more? Read our free white paper about how facility departments are becoming strategic contributors to organizations to drive success.