Posted on 05/26/2014
By Tim McLean
Facilities Management teams can play a strategic role in corporate success. Accruent offers its third of seven tips to helping Facilities Management teams save time, costs, and energy to become a strategic contributor: Automate the Work Order Process.
Many organizations today are still paper-bound in their maintenance process. They have printed work orders, manual timecards for posting labor, and workers have to take frequent trips to job sites and back to research information or pick up new jobs. The process is not eco-friendly - it’s slow and inefficient, and therefore costly.
Cloud access from anywhere in the field has instantaneous advantages. With a facilities management system, you can automatically dispatch jobs from your customer self-service portal. Workers can manage their workload directly from the job site, which means more jobs closed in an 8-hour day and higher customer satisfaction.
With work orders processed through an automated system, technicians can research past repairs in the field and make faster repairs, or even research repair/replace opportunities. Workers can enter their hours directly into the system using appropriate, pre-configured billing and payroll codes, which cuts down on paper usage and allows managers to quickly review and validate hours. And if you link time entry to payroll, you can even ensure the timeliness of labor entry!
Automating the work order process is just one way facility maintenance management teams can play a strategic role in their company. Read previous blog posts to learn about our first two tips in the series: Move to the Cloud and Embrace Customer Self-Service. Also stay tuned for posts on the next 4 tips to becoming a strategic contributor.