Posted on 10/06/2015

By Lora Mays, Product Marketing Manager

In case you missed it, this is the last post in our emergency management series. Previous posts include:

The Joint Commission outlines specific parameters for hospitals and healthcare organizations to follow in the event of an emergency, which can range from a natural event like a hurricane to an emerging infectious disease or even an electrical system failure.

In developing your emergency operations plan, the Joint Commission requires that you follow seven specific parameters:

  • Communication
  • Resources and assets
  • Safety and security
  • Staff responsibilities
  • Utilities management
  • Patient and clinical support activities
  • Regular testing and evaluation

In addition, the Joint Commission refers to your emergency operations plan in four distinct phases. The plan starts with mitigation and preparedness, and continues with response and recovery, which we will discuss in today’s blog post.


Specifically, the response portion of your emergency response plan refers to standards:

  • EM.02.02.03
  • EM.02.02.07
  • EM.02.02.09
  • EM.02.02.11
  • EM.02.02.12
  • EM.02.02.15

Within these standards, the Joint Commission outlines what you must reference in terms of your emergency response plan. As part of this, you must outline your vendor list and how you will manage your vendors in the event of an emergency. Within your CMMS, for example, you can store your vendor information and ensure that you have the right contacts available during an emergency.

In addition, having access to your critical mapping drawings is essential during an emergency. It gives you information about key access points, as well as how, for instance, medical gas flows throughout the hospital and where key valves are located. Lastly, your emergency response plans should include key information about your inventory and how you will manage assets during an emergency.


After an emergency, you will need to review your response and where you could have improved. This part of the emergency operations plan is addressed in standard EM.03.01.01.

Throughout the report and review process, you should:

  • Evaluate and understand processes
  • Identify gaps and areas to improve
  • Implement updates to EOP to increase effectiveness
  • Document information and data
  • Generate reports from your CMMS for a holistic evaluation

As part of your evaluation, it may be recommended to get together a committee to discuss the emergency. In doing so, you can quickly put into place ways that you can improve in the event of a future emergency.

Learn more about how hospitals can develop and manage its emergency operations plan in our on-demand webinar, “Using your CMMS for Emergency Management.”