IT Services

The Application Support Engineer is responsible for installation, testing, documentation, and maintenance of a complex enterprise application used by IT, Sales, and Education Services.

Essential Duties and Responsibilities

• Collect and document applications requirements from instance owners.
• Document network, server, and backup requirements and work with other IT staff to make necessary changes to systems and operational procedures to accommodate new instances.
• Prepares use case / test scenarios for environment validation.
• Develop Level 1 troubleshooting procedures.
• Work with internal and external clients to troubleshoot and resolve technical problems.
• Maintains a working knowledge of all Accruent-supported products and technologies.
• Work with Accruent’s Hosting provider as a Subject Matter Expert on Accruent applications.
• Troubleshoot Level 2 and Level 3 applications issues for Hosted and Internal instances.
• Work closely with Product Development staff, particularly the Deployment Engineer, to be fully versed on the deployment and maintenance of Accruent applications.
• Work with internal IT staff and Hosting providers to develop appropriate monitoring tools for all internal applications instances.
• Manage Change Control process for all internal instances.
• Apply application level patches and upgrades as necessary.
• Publish application deployment standards to be used for all internal applications instances.
• Maintain inventory of applications instances and database servers used to run all internal instances of Accruent’s applications.
• Assist Management in developing short & long-range goals & objectives.
• When necessary, respond to emergency off-hour support requests.

Qualifications and Requirements

• Bachelor of Science in Computer Science or MIS or equivelant experience.
• Experience deploying and managing ERP applicaiton such as Oracle Applicaitons, SAP, Peoplesoft, etc.
• MCITP: Database Administrator or MCDBA certification a big plus.
• Experience with the following:
  • Windows administratio (Linux is plus)
  • OS scripts (VBS or PowerShell)
  • T-SQL or PL/SQL
  • IIS/Apache Tomcat administration
  • Deploying and administering web applications (.NET or Java a plus)
  • Business Objects Enterprise XI
  • Citrix basic administration
  • Database connectivity usind ODBC, OLEDB
  • Basic network security

To apply for this position, please submit your resume to Accruent via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Principals only, please.