Careers: Senior Technical Support Engineer

Support Services

The Senior Technical Support Engineer is responsible for providing technical support for Accruent’s real estate performance management software. Identifies, records, researches and resolves clients’ technical problems. Works on problems of complex scope where analysis of situations or data requires complete evaluation of various factors and resolutions may require updates at the code level.

Essential Duties and Responsibilities

Prioritizing and resolving issues of the highest technical and political severity.
Interact with customers, partners, and software developers to provide technical advice and assistance.
Provide customer and systems support of enterprise technology software and systems.
Troubleshoot and analyze databases, application servers and new technologies.
Work to analyze and resolve escalated support issues.
Identify and document product defects for Developers.
Maintain a working knowledge of all Accruent-supported products and technologies.
Consistently demonstrates Accruent’s values: respect, integrity, drive to excellence, results orientation, winning attitude
Completes other duties as assigned by Accruent management

Qualifications and Requirements

Minimum of 2 years telephone customer support experience (required) Strong database skills in Oracle OR SQL Server-Database Administration (required)
Proficiency in Windows server environments. (required)
Proficient in web server technology (WebLogic, Apache, etc.) (required)
Experience in communicating and writing technical (required)
Strong verbal and written communication skills (required)
Strong understanding of XML, web services and services-orientated architectures (preferred)
Proficient in Networking, Citrix, Terminal Server and FTP (preferred)
Experience working with database report writing tools-Business Objects/Crystal Reports, Cognos (preferred)
Good team player with ability to work both within a team and independently (required)
Ability to make sound decisions based on customer needs and technical knowledge
Undergraduate degree in related discipline (required; Engineering/CS/MIS degree preferred)

To apply for this position, please submit your resume to Accruent via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Principals only, please.

Company

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Accruent is leading the industry with a new generation of enterprise solutions designed to fully leverage real estate and facilities as a corporate advantage. Accruent solutions optimize the impact that locations have on organizational performance by driving portfolio optimization, reducing costs, and achieving financial compliance. Accruent's solutions are used by over 400 leading organizations including 20 percent of the Fortune 500, more than 40 percent of the Top 100 Retailers, leading universities, and public sector entities. Another Accruent customer goes live every 10 days.

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