SPI Research Ranks Accruent Among Service Elite
June 15, 2010
Accruent, the leading provider of Enterprise Location Management (ELM) solutions, has been recognized as one of the top providers of professional services nationwide in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).
In its 2010 Professional Services Maturity Model Benchmark, SPI Research, an independent research and consulting firm, published findings based on an analysis of 225 participating service organizations. Fifteen firms (7%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Vision and Strategy, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships. Accruent was named one of the “Top Fifteen” service organizations that distinguished themselves as the “Best of the Best”, and placed third overall.
“We believe it is important to benchmark ourselves against the very best service organizations,” said Mark Friedman, Accruent founder and chief executive officer. “We understand how crucial our service offerings are to the success of our customers, and we thank our dedicated employees for enabling us to rank among the elite service organizations, not just among software companies but consulting and specialized service providers too.”
SPI Research’s 2010 report surveyed 119 embedded services organizations within software, SaaS and similar firms, as well as 106 independent systems integrators and management consultancies. Many nationally and internationally recognized companies participated. The full report is available for purchase at www.spiresearch.com.
About SPI Research
Service Performance Insight is a recognized authority in technologies that impact the services sector. The firm provides objective advice based on direct and on-going market research. Armed with a clear understanding of applicable market dynamics and capabilities, our clients make well-informed decisions about solutions designed to optimize the delivery of services. SPI Research provides both its products and services to Independent Software Vendors, services-driven organizations and investors in this market sector. For more information, visit www.spiresearch.com.
Founded in 1995, Accruent is leading the industry with a new generation of enterprise solutions designed to fully leverage real estate and facilities as a competitive advantage. Accruent Enterprise Location Management solutions optimize the impact that locations have on organizational performance by rightsizing real estate and facilities portfolios, eliminating unnecessary spending and supporting compliance and sustainability initiatives. Accruent’s solutions are used by over 400 leading organizations including 20 percent of the Fortune 500, more than 40 percent of the Top 100 Retailers, leading universities and public sector entities. Another Accruent customer goes live every 10 days. For more information, visit www.accruent.com.