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The Evolution of IWMS: A Strategic Approach to Real Estate & Facilities

Gartner’s Jack Heine and Accruent’s Mark Friedman look at the drivers of the shift to a more strategic approach to IWMS, the benefits of making this shift and the critical role that IWMS can play.

The IWMS Market is experiencing unprecedented change. General market trends such as globalization and sustainability coupled with a challenging economic environment are driving organizations to take a second look at a significant area of enterprise spend – their real estate and facilities. They are moving away from tactical point solutions that solve individual problems and toward strategic enterprise solutions that can provide a “location system of record”. These solutions help organizations link the use and purpose of their real estate and facilities to their business plan. This alignment helps organizations ‘flex’ their portfolio to quickly adapt to changes, and ensure the decisions they are making with regard to their real estate and facilities are supporting overall strategic goals.

In this program, two of the leading experts in this field – Gartner Research Vice President Jack Heine and Accruent CEO Mark Friedman – look at the drivers of this shift to a more strategic approach, the benefits of making this shift and the critical role that IWMS can play.

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About Mark Friedman, CEO, Accruent Inc.

Mark Friedman founded Accruent in 1995 and established the company as the leading provider of real estate performance management solutions. Accruent's solutions are used by 20% of the Fortune 500 and 40% of the Top 100 Retailers. In his role as CEO, Mr. Friedman is responsible for directing Accruent's overall vision, corporate strategy and operations.

Under his leadership, the company received two Dorsey Awards for excellence in customer service, was recognized as Software Developer of the Year in 2006, and was named to the Deloitte & Touche Technology Fast 50 list for the last seven consecutive years for achieving outstanding revenue growth.

Mark was recognized as a finalist for the Entrepreneur of the Year award, was named as one of the Top 30 People to Watch in commercial real estate, and was recognized as one of the Top 40 People Under 40 in retail. He is also a recipient of the BridgeGate20 Award.

About Jack Heine, Research VP, Gartner

Jack Heine is a research vice president in Gartner, where he is part of the IT Asset Management group. His research focuses on IT asset management processes, cost justification and budgeting, performance measurement, IT chargeback as well as general IT resource allocation and management issues.

Immediately prior to joining Gartner, Mr. Heine was a consultant to NASA's Manned Space Flight Program, providing IT strategic planning support to the Shuttle Flight Software Development Facilities at the Johnson Space Center. In addition, Mr. Heine has held both engineering and technical management positions with Pertec Computers, Lockheed Aircraft and Bendix Field Engineering.
 

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