Within the corporate market, Accruent offers 360Workplace, a suite of easy-to-use cloud-based software products built to increase profitability across the entire real estate and facilities portfolio. Below is a list of commonly asked questions.

What part of the real estate and facilities lifecycle does your software solution address?

Accruent offers solutions to manage the end-to-end lifecycle of the real estate and facilities lifecycle in corporate, retail, healthcare, higher education, public sector and telecom.

Is it cloud-based? Can you access it via mobile devices?

360Workplace was built from the ground up as a cloud-based software. Cloud solutions eliminate your need to buy, build or maintain your IT infrastructure for applications, dramatically lowering your total cost of ownership for the solution.

360Workplace’s smart and easy-to-use design offers simplicity for all users, whether they are simply entering a work order request or facilitating more advanced requests such as completing inspections.

Because the software is cloud-based, it can be accessed anywhere via mobile devices. For technicians in the field, this means they always have the latest requests and data available at their fingertips.

How many users can access the system?

There is no limit to the number of users that can access 360Workplace. You can create as many users as you need, both inside and outside of your organization, at no additional cost. Having unlimited users ensures optimal operation of your real estate and facilities teams.

How does your system address the unique aspects of my business?

360Workplace is purpose-built for the corporate market and focuses on addressing major pain points within the industry, as well as turning your investment in real estate into a competitive advantage rather than a liability.

360Workplace offers configurability and scalability to ensure that the programs work for your needs. For example, user-defined fields makes it easy to customize the details that are recorded within the system, whether it’s for inputting work orders, managing your assets or reporting on specific metrics.

Can the software be used at multiple locations?

As cloud-based software, 360Workplace can be accessed anywhere, at any time, on any device with an Internet connection.

How successful are your implementations? How long does it take to implement?

The 360Workplace Professional Services team has more than 50 years of combined deployment experience and has a 100% success rate for implementations among more than 600 clients worldwide. The implementation timeline varies based on specific parameters outlined by clients, but on average takes about 15 weeks.

What type of customer support do you offer?

Our customers receive unlimited live and online support. Our Support team is based at Accruent’s headquarters in Austin, TX and provides support 24 x 7. The team can be contacted via an online Support portal, email and by telephone.

Do you have to pay for software updates and upgrades?

Because 360Workplace is completely cloud-based, all software updates are included in your subscription price. We release monthly updates and upgrades to the system, which are automatically pushed to your account – without requiring you to take any action. It ensures that you are always on the latest version of the software and always have access to the latest features.

How secure is your system?

Accruent’s cloud applications, including 360Workplace, are hosted by certified data centers to ensure security of data within our system. We routinely conduct internal and external security scans to ensure protection against vulnerabilities.

How can I learn more about your software solutions?

Learn more about 360Workplace and other Accruent solutions for the Corporate market by scheduling a demo. A member of Accruent’s sales team will be in touch to learn more about your needs.