Reduce Time Spent Requesting Support Services
Spend less time recording needs and seeking support and more time supporting patients. Using iNeedIt, staff can quickly request support services from multiple departments across the hospital. Instead of managing hospital personnel, they are able to focus on what’s most important – providing optimal care to patients.
Eliminate Procedure Delays
Use a user-friendly web portal and interface to enable staff to submit requests with the click of a button. As a result, support service functions immediately receive requests so they can adhere to service-level agreements and improve staff satisfaction.
Create Visibility Across the Request-Dispatch-Fulfill Cycle
Gain insight into the lifecycle of your hospital support services through reporting and business intelligence capabilities. Understand request demand trends, response times, completion times and delays, and staff performance by service type, location, time of day and requestor.
Automatically Assign and Dispatch Requests
Reduce manual tasks by allowing Accruent’s workflow engine to automatically assign and dispatch requests across the organization. After entering a request in iNeedIt, the intelligent dispatching alogorithms in the workflow solution automatically assign work across departments, while monitoring staff activity, to enable automatic escalations and reassignments.