Support Consultant

Sao Leopoldo, Brazil

Support Consultant

Perm role , due to COVID-19 WFH , originally office based in Sao Leopoldo, Brazil

Fluent English language required 

Are you looking for innovative , dynamic place where you can expand your career?
You want to be part of fun and diverse company culture?

If so, you might want to read further as our Support Team

at Accruent Brazil is looking for new member! 

What does Support Consultant do ?

It is someone who is highly motivated, have passion for technology , customers and problem solving. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, Accruent is the right fit for you!

You would be responsible for providing technical support for Accruent’s Enterprise Solutions and you would be a point of escalation for support issues. You will be working with internal and external customers to troubleshoot, document, identify root cause, and resolve technical problems. Also as  Support Consultant you will need to have an understanding of each piece of the technical stack from the hardware layer to the application code.

What we are ready to offer ?

Apart from really great and dynamic culture in heart of Technology Park in Sao Leopoldo, we want to offer you full support and an extensive onboarding program, to make sure you are fully set up for success. We also give you access to some great learning programs. On top of that we have competitive salary package in place, which we are happy to discuss further in process with our TA team.

Who we are looking for ?

If you are up for a challenge that’s a great start point! If you are someone with great communication skills ( written and oral) , who can deal with variety of audiences at different levels and background, that’s a first match. We are definitely looking for a great individual who is a good team player and puts our customers first. Language skills are crucial in this role and English is a must for us. 

If you enjoy troubleshooting, problem solving, multitasking , project work , this role is for you. We are on the look for someone who is well organized , detailed orientated with some leadership skills as well.

Additionally we are looking for someone with experience with various portions of an enterprise software solutions, such as : 

  • Database (ORACLE or MSSQL, PLSQL, DML/DDL, backup/restore, complex queries and mass updates),
  • App Server and Scripting ,
  • Networking and Authentication (Network topology, firewall, troubleshoot connections, performance, SSO and SSL),
  • Server OS (Windows server, performance, resource monitoring, event viewer, maintenance and security) ,
  • Cloud and Virtualization (Azure, VMWare and Citrix)
  • Web Server (IIS, Apache/Tomcat).

 When it comes to desired skills and experience , we would be looking at educational background in line with related discipline. Knowledge of one of Accruent products would be beneficial but it’s not a must. If you have experience with Active Directory , Linus, CAD system or BI and reporting would be great but again it’s not our main requirement.

 If you like what you see so far get in touch with our Talent Acquisition team:

@Agness Malone https://www.linkedin.com/in/agness-m-malone-3767b156

OR

apply directly on our page www.accruent.com

We will be happy to help and give you even more details on the role ,

responsibilities and management.

Hope to hear from you soon !

 About Accruent:

Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 7,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 149 countries around the world. For more information, visit www.accruent.com.

 

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