Technical Writer

Sao Leopoldo, Brazil

Full time, permanent role located in Sao Leopoldo or Sao Paulo.

To be considered for this position, you must submit a CV/resume in English.

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you?

We are looking for Technical Writer in Sao Leopoldo

Our Product Management team supports our customers by driving the features and functionality that allow them to manage their physical resources. As part of this team, you will be involved throughout the entire product lifecycle. We are customer-centric, ensuring that our products deliver value in every aspect.

The Technical Writer is responsible for writing, editing, and updating both technical and user documentation. Working closely with the Engineering, Product Management, Professional Services, and Support teams, you will research and develop documentation used by our internal and external customers.

In this role, you will be working on Meridian, our engineering documentation management product. We are looking for someone with impeccable writing skills and a passion for complex technology. You must be able to tailor your writing to various audiences—system administrators, API developers, or end users. The ideal candidate is a highly motivated problem-solver with the proven ability to:

  • Learn new products and technologies quickly
  • Analyze product requirements, specifications, and Jira tickets to produce customer-facing content
  • Collaborate with a variety of contributors and subject matter experts
  • Understand, adhere to, and apply our technical writing standards
  • This position reports directly to the Manager, Tech Communications

How you'll make a difference:

  • Create, update, and generate documentation for both cloud-based and enterprise software, delivered in multiple formats
  • Write and edit online help, release notes, knowledgebase articles, user guides, technical installation/configuration guides, and API references for a variety of users
  • Document the features of each new software release and enhance the existing product documentation on a regular schedule
  • Produce multiple deliverables with frequent deadlines under limited supervision
  • Support the UX and Engineering teams by authoring user-interface text for our software products
  • As a member of the Technical Communications team, contribute to the development of best practices for technical writing and content delivery
  • Use independent judgment and discretion to evaluate and recommend solutions to problems and reach established goals
  • Maintain a working knowledge of Accruent products and technologies
  • Own standards design and development for product documentation
  • Display deep familiarity with the primary technologies and practices needed to produce quality documentation
  • Embrace Accruent’s values of integrity, innovation, drive to excellence, customer-orientation, winning attitude, and hard work

 What you bring to the table: 

  • Excellent written and verbal communication skills with extensive knowledge of English grammar and composition as well as experience applying standards to written content
  • Ability to conduct independent software research and work with engineers, support associates, product managers, and QA associates
  • Experience with technical writing tools and software technologies such as: Photoshop, Snagit, Confluence, SharePoint, Google Analytics, Git, Bitbucket, Jira, HTML/CSS, Adobe Acrobat, and Microsoft Office
  • Proven ability to translate complex technical concepts into easy-to-understand content aimed at a variety of audiences
  • Understanding of Agile/Scrum methodology and the ability to thrive in a fast-paced environment
  • Ability to work independently, exercise sound judgement, and prioritize responsibilities to meet project timelines and goals
  • A deep intellectual curiosity and an innovative mindset that seeks continuous improvement
  • Ability to meet deadlines while remaining organized and detail-oriented
  • 2+ years of experience as a Technical Writer (background in software writing such as user guides, administrator guides, technical references, online help, and release notes preferred)  
  • 2+ years of experience creating online help systems or software documentation, preferably using a single-source authoring tool such as MadCap Flare or RoboHelp
  • An undergraduate degree (BA/BS) in Technical Communications, Journalism, Computer Science or a related field

What we can offer you:

  • An opportunity to be part of a quickly growing and very successful international software company with a broad base of enterprise-level customers. 
  • Room for ideas and initiatives in an informal and open organization that is in close contact with its customer base.
  • Competitive salary and bonus based on experience and skill level
  • Opportunity to build your own success

 If you got excited about the opportunity, then get in touch with:

@Chelsea Cook  OR

Directly apply on our page: www.accruent.com  

We will be happy to help and share even more details with you.

We hope to hear from you soon!

 

To be considered for this position, you must submit a CV/resume in English.

All employment offers are made contingent upon the successful completion of a background check. A background check may include: verification of education and past employment, criminal background reports, motor vehicle driving records, or reference checks. The company is the sole determinant of a successful background check. Assessment may be part of the application process.

ABOUT ACCRUENT

Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 7,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 149 countries around the world. For more information, visit www.accruent.com. 

 

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