Director, Professional Services PMO

Sao Leopoldo
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ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Coporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

Accruent is an Equal Opportunity, Affirmative Action employer. We believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. All people whom apply for our opportunities are considered without distinction.

ABOUT FORTIVE

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Our Professional Services Team

Why you want to work for our Professional Services team:

Our Professional Services team is dedicated to ensuring our customers are successful and happy in the Accruent products they purchase. Your team will help our clients map a path to the Accruent platform to solve their overarching business problems. We are looking for initiative-taking, fast moving, and dynamic individuals to help implement and deliver our solutions.

Our Accruent Professional Services Project Management Office (PMO) Leader will also be responsible for leading the Services, Support and Development Center in Brazil.  This role encompasses a wide range of responsibilities and requirements and is critical for ensuring the effective delivery of Accruent global professional services while providing the region leadership that our Brazilian teams require and embrace.

We are seeking a dynamic and experienced leader to serve as the Professional Services PMO Leader, as well as the site leader for our Brazil Services, Support and Development Center.   The ideal candidate will have a strong background in professional services project management, be capable of leading cross-functional teams, and will possess exceptional leadership with a deep understanding of professional services, and experience in running cross-functional operations in Brazil.

In this role, you will be responsible for overseeing the successful design and delivery of professional services, maintaining project management standards for the global services team, and owning key metrics to help services achieve our short and long term targets. Additionally, you will be responsible for leading a multidisciplinary team and establishing a strong presence for Accruent within Brazil.

How you'll make a difference

The Professional Services Project Management Office (PMO) delivers oversight and ownership for our global delivery services enabling our clients to implement and accomplish their strategic objectives through our software solutions.

Our Director, Professional Services PMO provides leadership, P&L responsibility, and vision enabling the execution and evolution of project management for our Professional Services organization. The position requires a person who models the behaviors that result in quality outcomes for clients, a champion of standard work to help sustainment, and works to develop the skills and confidence of the Professional Services team members to enable the ownership and trust necessary to lead a customer team through an enterprise deployment. This position will also work collaboratively with other senior Professional Services department leaders to achieve functional and company success.

As Director, you will define the strategic direction of the Project Management practice for the Accruent Professional Services team ensuring customers successfully expand and derive value from their Accruent solutions.

In addition, as a senior leader within the region, you will directly influence the culture, growth, and success of our Services, Support and Development Center in Brazil.

This position reports directly to the SVP, Professional Services.

You'll stand out if you:

  • Professional Service Delivery:
    • Oversee the global project management team responsible for delivery of professional services to clients globally, ensuring high-quality and client satisfaction.
    • Develop the necessary PMO procedures, metrics, and objectives to manage the success of the business and proactively respond to gaps identified by data trends and changing business requirements including utilization, bookings, revenue, margins, customer satisfaction, and employee engagement.
    • Manage a planning and financial forecasting process that enables sustainable capacity planning for project managers.
    • Collaborate and communicate effectively with the PS Directors responsible for the delivery teams who work within the project managers supervision to engage our customers and deliver the scope of the work in a way that maximizes customer and employee engagement.
    • Collaborate with various teams to meet customer requirements and service excellence standards.
    • Monitor and continuously improve service quality and customer satisfaction.
    • Define and track key performance indicators (KPIs) for both service delivery and project management functions.
    • Report regularly to the senior management team on performance and areas for improvement.

  • Strategic Leadership and Strategy:
    • Provide strategic leadership for the Brazil Services, Support and Development Center.
    • Develop and execute a clear vision and strategic plan for professional service delivery and development, as well as a growth strategy for Accruent in Brazil.
    • Set clear objectives, goals, and milestones for the organization's growth and development.

  • Organization Building:
  • Recruit, mentor, and retain top talent while fostering a collaborative and innovative culture.
  • Stakeholder Engagement:
    • Build and maintain strong relationships and engage with stakeholders across a variety of functional areas whose teams are present in the region, providing compelling metrics, reporting and insight in support of Accruent’s profitable growth.
    • Address client concerns and proactively seek opportunities for expansion in the region to accelerate business strategy.

  • Compliance and Quality Assurance:
    • Ensure that projects and services comply with relevant regulations, quality standards, and security protocols.
    • Implement quality assurance processes and manage audits as necessary.

Financial Management:

  • Develop and manage budgets for the global professional services PMO.
  • Monitor financial performance and seek opportunities for revenue growth and cost optimization.

Benefits

  • Competitive salary package
  • Annual Bonus
  • Meal Vouchers - Ticket Refeição
  • Life Insurance
  • Health and Dental Plan - extended to your partner and children without any discount.
  • Mentorship and Leadership Program

Data Protection Policy

The data entered in the selection process form is confidential and stored in a secure environment. We take appropriate technical and administrative measures to protect your data.

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