vx Field is a proven solution that connects field staff, dispatch, and critical information about customers and jobs to improve service execution, parts tracking, invoicing, and departmental efficiency. 

vx Field provides the tools you need to deliver outstanding customer service while meeting financial and service KPIs. Capture details from every service interaction by every field resource – internal or external – and analyze results to increase productivity, avoid overstaffing, and improve service metrics such as first-time fix rate, and SLA attainment. The combination of priorities-based optimization, proactive exception handling, and manual dispatch override gives you a variety of options for solving complex problems in real time.