User Forum 2017 Customer Conference

User Forum 2017 Customer Conference

Four Seasons Vancouver, Vancouver, Canada
Four Seasons Vancouver, Vancouver, Canada


Network with other facilities leaders and professionals while hearing speakers discuss successful strategy implementations and innovative management methodologies. In addition to speaker sessions, engage in interactive demos with Accruent's FAMIS and VFA products. Take a deep dive into product demonstrations and learn how your organization benefits from Accruent’s centralized solutions.

Things to Know

Agenda at a Glance


Wednesday, April 5th
12:00pm - 8:00pm Registration  
1:00pm - 5:00pm FAMIS Software Training* VFA Software Training*
6:00pm - 8:00pm Welcome Reception
Thursday, April 6th
7:45am - 8:45am Breakfast & Registration
8:45am - 5:30pm Sessions
6:00pm - 8:00pm Cocktail Reception
Friday, April 7th
8:00am - 9:00am Breakfast
9:00am - 12:45pm Sessions
* Software trainings have limited seats available and are optional.

Download Agenda

Software Trainings

optional & limited seats available

  • VFA Advanced Topics | Get the focused VFA instruction you need for better facilities capital planning. Interact with experienced VFA professionals as they cover a variety of advanced VFA.facility topics.
    • Capital Budgeting
    • Presenting your Data
    • Data Maintenance
    • VFA.facility Green
  • FAMIS Advanced Topics | This deep dive into FAMIS features hands-on training on topics including the space module and visual map, customizing workorder forms and approval notifications, creating robust preventive maintenance programs, and empowering users to submit requests directly into FAMIS.
    • Skip the Work Control Desk
    • Space Module and Visual Map
    • Customize Workorder Forms and Approval Notifications
    • Create and Manage a Robust Preventive Maintenance Program


[Case Study] Cutting the Gordian Knot: Making sense of your organization’s Asset Inventory
Are you struggling with the reliability and usefulness of your organization’s infrastructure asset inventory? You are not alone! This presentation will provide an overview of NYP’s multi-year approach to improve the value of the organization’s asset inventory to improve reliability, operational efficiency, regulatory compliance and capital investment planning. The presentation covers several aspect of developing and maintaining a reliable asset record, both in the form of its inventory in the CMMS system, as well as in the form of record documents and 3D BIM models.
Speaker: New York Presbyterian Hospital (NYP)

How IoT and Remote Monitoring is Changing Facilities Management
Over the years, facility owners have expended significant effort trying to improve facilities management by focusing on asset availability and improved maintenance response, while also working to reduce costs. Learn how machine-to-machine monitoring via the Internet of Things (IoT) is now helping facility owners accomplish their goals by enabling them to distinguish critical asset alarms from others, predict asset performance issues, minimize downtime, and increase maintenance response efficiency.

What’s Coming Up On The FAMIS Product Roadmap
The most attended and requested session by our customers! Hop on the FAMIS roadmap journey that reviews major accomplishments from 2016, and highlights product enhancements to expect in the coming year.

VFA Product Overview and Roadmap
Learn more about current and upcoming features of VFA software solutions, including VFA.facility and VFA.auditor. In this session, product managers will discuss recent product highlights, 2017 development, and long-terms plans. Bring your questions and let's drive these products forward together.

Does Your Budget Reflect Your Values?
Introduce a lens of disciplined, objective capital budgeting to your financial planning. Learn how many organizations have reduced critical operating expenses while increasing revenue generated by their facilities investments.

The Everchanging Frontier of Space Data
Learn how your team can build a robust space reporting system and make data-driven facility planning decisions. Hear how the University of Miami’s Office of Space Management & Analysis has implemented an integrated approach to planning, managing, and allocating space, leading to consolidation of all space information into one large space management system that has seen strategic benefits for planning.
Speaker: University of Miami


  • Combining capital planning and facilities maintenance
  • Internet of Things (IoT) and Facilities Management
  • Space Management
  • K-12 Customer Panel
Things to Do in Vancouver


Vancouver Art Gallery This Gallery houses some of the most important pieces of art in North America. The art scene of Vancouver is considered to be the most prolific in all of Canada. |750 Hornby St, Vancouver

Museum of Anthropology at UBC – This museum displays a diverse array of world arts and cultures.|6393 NW Marine Dr, Vancouver

Vancouver Seawall - 13.5 mi pedestrian seawall gives you the optimal view of every part of the city walking along with that there are also several Aquabus stations that will ferry you around to different parts of the city from the sea wall just in case you see somewhere you would like to explore. Aquabus Contact-604.689.5858 Hours - 6:30 am - 10:30 pm

Orpheum - A historical theatre from 1927 that offers classical music and is a National Historic Site of Canada. |601 Smithe Street at Seymour Street, Vancouver

Wild Whales Vancouver - The oldest whale watching company in Vancouver located downtown. The Pacific Northwest - Vancouver, Canada - in particular is home to a diverse group of marine life due to an abundance of salmon that migrate in the months of April – October. Whale Watching is a must for visitors at this time of year! |1806 Mast Tower Road, Vancouver

Capilano Suspension Bridge - This Bridge was built in 1889 in the treetops. Panoramic views of the forest and the Capilano River Gorge. Admission is $30.00 a person and is only minutes from downtown. Must see if you visit Vancouver. 3735 Capilano Rd, North Vancouver

Quarry Rock - A 1.5 hour long walk on the Baden – Powell Scenic Trail – At midpoint of the trail you get to see Indian Arm and Deep cover which offer breathtaking views and pictures. 3735 Capilano Rd, North Vancouver

Dr. Sun yat Sen Classical Chinese Garden – Check out the Chinese flavor of downtown Vancouver with this classical Garden – Filled with authentic buildings and mosaic ground in the midst of the city. This garden was the first Chinese or “scholars” garden built outside of China (Wikipedia). 578 Carrall St, Vancouver


Red Star Chinese Seafood Restaurant – A more upscale option for those who want to enjoy the ethnic delights of Vancouver and its fresh seafood. |8298 Granville St

Dinesty Dumpling House – Vancouver has one of the largest Asian populaces, enjoy a taste of the culture. | 1719 Robson S

L'Abattoir - Located in industrial Gastown. Known for its elegant atmosphere, high-end menu and original cocktails. | 217 Carrall St

Tavola - An alternative to the prominent seafood and Asian food in Vancouver, this Italian eatery is located on Robson Street, a bustling avenue for shopping and dining in Vancouver. Featuring fresh made pasta and a heated patio. | 1829 Robson St

Pourhouse Restaurant - Located in the historic Gastown Offers an old fashioned setting and an array of crafted cocktails and 4 star dishes. | 162 Water St

Go Fish - A local seafood eatery that offers inexpensive, fresh fish on the wharf. 1505 W 1st Ave. | 604.730.5040

More info

Justify Your Trip


When you consider all the benefits you get from attending the User Forum, it’s easy to see why you should attend. Use this template below to make the case to your manager.

Dear [manager’s name],

I am requesting your approval to attend one of the most important educational events of the year for capital planning and facilities professionals, the Accruent User Forum. The educational and networking opportunities will enable me to help our team get the best return on our investment in Accruent software.

Here are just a few points of how we will benefit from attending the User Forum:

  • Improving our bottom-line by gaining expertise and practical knowledge on the use of the Accruent products suite
  • Reporting and sharing of meaningful facility management data with executives and others in our organization
  • Optimizing our real estate and facilities lifecycle by gaining insight into integration between other Accruent products
  • Meeting other top facility and real estate professionals from across Canada and the United States to share challenges, solutions, and success stories

User Forum 2017
April 5 – 7, 2017
Four Seasons, Vancouver, BC, Canada

The conference begins on Wednesday evening, April 5th with a Welcome Reception, followed by one and a half days of sessions on Thursday and Friday.

The approximate investment for my attendance is as follows:

(Early Bird $395 CAD expires December 31, 2016; Standard Price $595 CAD)
$395 - $595
Airfare & Travel $XXX.XX
(Preferential rates at the Four Seasons Vancouver)
(Included with event: Wednesday evening Welcome Reception – hors d'oeuvres; Thursday – breakfast, lunch, Cocktail Party – hors d'oeuvres; Friday – breakfast and lunch)
Misc. $XXX.XX

Thank you for your consideration and I looking forward to building on our team’s knowledge and resources!


[your name]