From RCIS Property Journal, May/June 2020
By Claudia Conway and Andrew Schafer
More than 75 percent of the total cost of a building is incurred during maintenance and operations management, meaning that facilities managers have significant responsibility for managing costs during its lifetime. In the traditional model, they and their staff would be responding to problems and breakdowns, searching for components and traveling from one site to another.
But technology is rapidly changing the way the profession works, allowing for a much more proactive approach, speeding up maintenance and requiring fewer people on the ground. As facilities management is always facing the challenge of cutting costs, even while striving to become a strategic activity rather than just a cost center, how can facilities managers make the case for investing in this technology?