Defining a Career Path for Emerging FM Professionals
The human side of facilities management is partly about recognizing and fostering the facility management professional’s personal career goals. Facilities managers (FMs) need to focus on how they can grow and succeed, and that can be driven by how they position themselves as a strategic resource within an organization. It is also about recognizing that FMs are in a customer service business—the building occupants, whether they are students, faculty, or staff—are the customers, and it is critical to understand their specific needs and how the facility supports their objectives. These two aspects go hand in hand, and this article will address how understanding and working with facilities users can help facilities managers become more strategic and advance in their careers. Facilities management is about much more than just maintenance. Consider career goals within the staff.