When it’s time to automate: Making the switch to digital facilities management
Healthcare Purchasing News, September 2019
By Rick Joslin
In today’s healthcare business, electronic record keeping is the norm. Patient records, appointment bookings, personnel records, procurement and billing are all submitted, fulfilled, tracked and retained electronically.
But, that’s often not the case for facilities management. Many maintenance departments still physically print work orders, log activities by hand on clipboards, and keep their records in file cabinets full of three-ring binders. Paper-based management may be perceived as fast and easy, it aligns with legacy compliance requirements and processes. In other cases, staff may feel threatened by or burdened by technology, or the potential cost savings of investing in automation just hasn’t been considered.