Published: Aug 24 2018

Southern Healthcare System

The Company

One of the largest faith-based, nonprofit health systems in the United States, the Healthcare System includes 29 acute-care, short-stay, behavioral health, rehabilitation and transitional care hospitals. It also includes more than 100 outpatient facilities, satellite emergency rooms, surgery centers, fitness centers, and imaging centers, as well as 250 other community access points including clinics, doctors’ offices, sleep medicine clinics, and Minute Clinics.

$0 B

Annual Revenue


Hospital Locations


Hospital Beds



It’s so valuable to our department that we now have insight into each hospital’s equipment and also our future needs. Connectiv helps give me assurance that everything is running as it should, and with productivity, costs, and our patients top of mind.

The Challenge

The Healthcare System was outgrowing its existing computerized maintenance management system, which lacked key metrics such as service-level agreements (SLAs), lifecycle information and upkeep costs on all medical equipment, and was disconnected from other enterprise systems such as payroll. In addition, with each of the hospitals doing its own reporting, there was no centralized or standardized information to share and compare.

We wanted better data to make decisions on capital equipment and staffing, and to be more proactive with maintenance.
Southern Healthcare System

The Solution

Cloud-based and built on ServiceNow, the Healthcare System selected the Connectiv healthcare technology management (HTM) solution for its:

  • Automatic workflows to ensure all critical data is captured
  • Clear dashboards to maintain line of sight across all facilities
  • Integration with ECRI to deliver safety alerts and generate work orders automatically
  • Integration with the medical device cybersecurity system to view statistics and troubleshoot issues
I liked how Connectiv had the analytics to make my job easier and was built on ServiceNow, which is best of breed for IT management.
Southern Healthcare System