About Customer Support

Our commitment to your success doesn’t end when your software is up and running. We are here to make sure that your Accruent solutions keep delivering maximum results throughout your partnership with Accruent. Our proactive and highly responsive help-desk services, online monitoring, remote maintenance and on-site assistance ensure that you will continue to receive thorough, personalized technical assistance year after year.

With the Accruent customer Support Portal, you have 24x7, easy-to-use, online access to submit and/or review cases. By using this portal, you will enable our Support Engineers to quickly begin analyzing issues and provide continuous, detailed updates on the status of trouble tickets.

Accruent is committed to enhancing our Support Services offerings to more effectively manage cases and provide expanded product information. That is why our Support Portal now features a growing knowledge base of articles that allows you to proactively identify solutions and subscribe to popular content. You can conduct keyword searches or filter by product line to identify the articles that matter most to you. Additionally, from within the Support Portal, Accruent offers detailed documentation on new product releases and product fixes as they occur.

Support Portals & Customer Support Contact Information

For the most efficient support experience, customers may submit a case via the product support portals listed below. If you have questions about the Support Portal or would like to set up an account, please email support@accruent.com.

Accruent  360Facility  Evoco  Expesite  FAMIS  Mainspring  SiteFM  Siterra  TMS  VFA

Accruent Support Portal
Telephone: 877.345.3999 ext. 1
Email: support@accruent.com

360Facility Support Portal
877.345.3999 ext. 4
Email: 360facilitysupportteam@accruent.com

Evoco Support Portal
US & Canada:
800.274.5250 ext. 1
Mexico: 00.800.514.0352 ext. 2
UK: 0808.101.1341
Email: evocosupport@accruent.com

Expesite Support Portal
877.345.3999 ext. 6
North America: 877.324.2604
Email: expesitesupport@accruent.com

FAMIS Support Portal
877.345.3999 ext. 2
Email: support@accruent.com

Mainspring Support Portal
781.466.8288 (Option 2) / 844.677.7464 (Option 2)
Email: support@mainspringhealth.com

SiteFM Support Portal
512.480.0883 (option 1)
Email: support@sitefm.com

Siterra Support Portal
877.345.3999 ext. 3
Email: support@accruent.com

TMS Support Portal
412.256.9020 (option 2 and option 2 again)
Email: frsupport@accruent.com

VFA Support Portal
Email: help@vfa.com

Scheduled business hours are 8:00am – 8:00pm ET Monday – Friday.


Be Prepared, and Optimize Your Support Experience

In order for Accruent Support to resolve your incident in the most time-effective manner, please have the following information available when you log your incident via the web or when you place a call:

Contact Information Product Information
  • Your Name
  • Your Phone Number
  • Your Email Address
  • Product Name
  • Module
  • Version
  • Database
Issue Description Additional Information
  • Subject: Header for the issue being reported
  • Details: Detailed information regarding the issue
  • Steps to reproduce: Detailed steps to help reproduce the issue
  • Attachments: Screen shots of the issue or steps being taken
  • Frequency and predictability of issue (intermittent or each time the function is used)
  • Impact of the issue (all users or isolated to a single user/workstation)