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ServiceChannel: Peace of Mind Through Peak Facility Performance

Streamline Facility Management

Accelerate the performance of your assets, service providers, and locations

Improve Customer Satisfaction

Increased agility and decreased downtime enable teams to provide greater customer satisfaction across the board

Increase Operational Performance

Enable your team to rapidly shift priorities, move resources, and optimize workflows for improved performance over time

Scale and Drive Revenue

Data-driven preventive maintenance and work order management allow teams to scale, lower costs, and drive revenue

ServiceChannel empowers facilities and store operations teams to provide the best possible guest and employee experience.

Unparalleled Solution for the Full Real Estate Lifecycle

Industry-specific expertise & integrated solution

The addition of ServiceChannel to the Accruent product lineup is driven by the shared goal of innovating and expanding leading facility, asset, and real estate management solutions worldwide.

Enhance your real estate lifecycle management

The integrated solution ServiceChannel and Lucernex helps organizations maximize their real estate lifecycle management, mitigate risk, achieve compliance and stay competitive in the market. It enables streamlined lease management, enhanced visibility with real-time status updates, and better decision-making by facility and real estate managers.

IoT and energy management solution

The integration with Accruent's AOEM and vx Observe provides real-time monitoring and reporting to identify energy anomalies and resolve them quickly. The benefits include energy cost savings and improvements in speed of service, productivity, and operations efficiency, with automated work orders and access to real-time data about critical issues.

Integrate facility management and space management

Accruent EMS is a leading software for room and resource scheduling. It simplifies your workspace, event, and resource scheduling processes – all while creating a safe, enriching, and modern experience for your workplace or campus.

Best-in-class professional services

ServiceChannel experts bring over 500 years of combined facilities experience and depth of expertise across departments and functions. We drive customer success through 24/7 support and best practice sharing, offering the industry’s best Net Promoter Score of 71.

See the Latest Spend and cost Trends

The ServiceChannel Facilities Spend Index™ is based on $45 billion dollars in services delivered to 540,000 locations on the ServiceChannel Platform since 2018.

Related Resources

Frequently Asked Questions (FAQs)

What is ServiceChannel, how does it contribute to facility management?

ServiceChannel is a renowned facility management software designed to improve operational efficiency. From preventative maintenance to work order management and a complete vendor management solution including a vendor Marketplace, it covers all the bases to ensure a smoother workflow and the best possible guest and employee experience.

This streamlined nature contributes to facility management, providing insights designed to increase productivity and lower costs.

Can ServiceChannel help in managing work orders?

Yes, ServiceChannel helps users create, assign, and track their work orders with ease. Facilities that struggle with organization will benefit from the platform's ability to prioritize and schedule orders, plus the functionality to set up custom alerts when new orders come through.

Facilities can more reliably execute orders, lessening the chances of logistical errors and workflow hiccups.

How does facility management software improve facility processes?

Facility management software gives organizations peace of mind by streamlining a variety of tasks, like preventative maintenance, asset tracking, and energy usage patterns. This helps facilities set benchmarks for performance based on real-time analytics.

It also identifies potential issues before they become a more severe problem, including equipment maintenance or lack of inventory.

With this multifaceted solution in the back pocket, a facility can operate with greater confidence.

Can facility management software help curb energy usage?

Yes, facility management software shows energy usage patterns throughout the day, indicating periods where demand is high.

Visualize energy usage patterns, bookmark inefficiencies, and find actionable solutions that will create immediate results.

These valuable insights can help cut costs while reducing the facility’s energy footprint. Optimal performance + lower costs = greater efficiency.

What types of facilities can benefit from facility management software?

There are several sectors that rely on ServiceChannel and facility management software, including multi-site retail, healthcare and many companies in the commercial space.

Whether you operate a single-location business or are spread across multiple areas, facility management software simplifies your biggest logistical hurdles. Any facility that is looking to optimize their workflows will benefit from this software.

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