We are Accruent of 11500 Alterra Parkway, Suite 110, Austin, TX 78758 USA you can contact us at email@example.com or by phone at 512.861.0726 We provide software solutions for managing physical resources - real estate, facilities and assets. This Privacy Notice explains how we use the personal data we hold on you as a current, former, or future customer, distributor, investor, creditor, advisor, website visitor, supplier, service provider, vendor, and the like. We use your information as further explained in this Privacy Notice Any links from our website to other websites will have their own privacy notices and terms.
This page covers three Privacy Agreements: the GDPR, the CCPA and the LGPD. Effective Date: July 17, 2020 THIS PRIVACY NOTICE APPLIES ONLY TO SITUATIONS WHERE THE GENERAL DATA PROTECTION REGULATION (GDPR) AND RELATED EUROPEAN DATA PROTECTION LAWS GOVERN THE WAY ACCRUENT HANDLES, OR "PROCESSES", YOUR PERSONAL DATA. THESE LAWS ARE MOST LIKELY TO APPLY WHENEVER A COMPANY IS ESTABLISHED IN EUROPE OR HANDLES THE PERSONAL DATA OF INDIVIDUALS WHO ARE LOCATED IN EUROPE. THIS NOTICE DOES NOT APPLY TO OUR HANDLING OF YOUR PERSONAL DATA IN THE HUMAN RESOURCES CONTEXT. A SEPARATE PRIVACY NOTICE APPLIES TO THESE SITUATIONS AND IS AVAILABLE FROM THE ACCRUENT HUMAN RESOURCES DEPARTMENT. IF THIS NOTICE DOES APPLY TO HOW ACCRUENT HANDLES YOUR PERSONAL DATA, PLEASE READ IT CAREFULLY BECAUSE IT PROVIDES IMPORTANT INFORMATION AND EXPLAINS YOUR RIGHTS. IF THIS NOTICE DOES NOT APPLY TO HOW WE PROCESS YOUR PERSONAL DATA AND YOU HAVE RELATED QUESTIONS OR CONCERNS, WE INVITE YOU TO CONTACT US BY ANY OF THE METHODS LISTED AT THE BOTTOM OF THIS DOCUMENT.
We at Accruent take your personal data seriously. This policy: • provides EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield information; • sets out the types of personal data that we collect about you; • explains how and why we collect and use your personal data; • explains how long we keep your personal data for; • explains when, why and with who we will share your personal data; • sets out the legal basis we have for using your personal data; • explains the effect of refusing to provide the personal data requested; • explains where we store your personal data and whether we transfer your data outside of the European Economic Area; • explains the different rights and choices you have when it comes to your personal data; and • explains how you can contact us.
We will collect certain personal information about you in the course of your relationship with us. This information includes: • Contact Information, such as name, email address, and phone number • Demographic Information, such as Industry • Product Interest Preference • Information collected using CCTV cameras (only if you visit one of our premises that use this technology) In exceptional cases we may also collect and process sensitive personal data about you, but only where we inform you in advance and you have given us your explicit consent.
We may collect personal data about you from the following sources: • Directly from you. This is information you provide to us. • From an agent or third party acting on your behalf, e.g., from one of our recruitment agencies. • Through publicly available sources, such as LinkedIn or even by word of mouth. • Using CCTV cameras. Where we have cameras on our premises, your image and movements will be recorded.
How long we keep your information will depend on the purpose for which we use it. We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfill our legal obligations. We have internal rules that set out how long we retain information. What this means in practice will vary as between different types of information, and when we consider our approach we take into account any ongoing need for the information as well as our legal obligations, for example in relation to tax, health and safety, and potential or actual disputes or investigations.
We may share your information with third parties who provide services on our behalf to help with our business activities. We use other third parties such as an email service provider to send out emails on our behalf and an employment management provider and a credit card processing provider to process payments for certain transactions. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality. We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request and to any other third party with your prior consent to do so. We share your personal information with our other Fortive Group companies for internal reasons, primarily for business and operational purposes As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. If any bankruptcy or reorganization proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties. Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public. No third parties have access to your information unless we specifically say so in this Privacy Notice, or the law requires this.
We process your information: • To be able to provide you with products and services in line with our Terms & Conditions via the Accruent website. • As this is necessary for the performance of the contract with you for or to take steps at your request prior to entering into this contract • To comply with our legal obligations • To protect your vital interests and the vital interests of others. • As this is necessary for us to carry out our functions as a global business, and this includes profiling related to your personal data. While there are some risks with this type of activity, on balance, we consider the risk to your rights of data protection is outweighed by the significant benefits in providing Accruent services to a relevant and interested marketplace. • We’ve also implemented protections for your rights by insert other relevant protections. • You have the right to object, on grounds relating to your situation, at any time to processing of personal data concerning you which is based on legitimate interests. More information and how to exercise it is set out below. • If you notify us of any health or disability requirements, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing and you have the right to withdraw your consent at any time. More information on this right and how to exercise it is set out below. • On the basis of your consent for us to process your personal data for a particular purpose.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
We have statutory and contractual obligations that require us to process your information. If you don’t provide the information requested, we may not be able to fulfill our contract with you or perform our obligations to you or related others.
No, we do not carry out automated decision making or automated profiling.
Accruent would like to contact you from time to time about our new similar products and promotional offers by email, text message, telephone, and mail. Where we have already collected valid marketing permissions from you, you can always unsubscribe or opt out at any time by clicking the "Unsubscribe" link in any of our communication or by contacting us using the details at the end of this Privacy Notice.
We store your personal data safely at our premises, in contracted storage facilities, with our service providers, or on our servers within the country where we are based and otherwise within the European Economic Area (EEA). We strive to process your information within the country where we collected it or within the EEA. If we or our service providers transfer personal data, where relevant, outside of the EEA, we will always require that appropriate safeguards are in place to protect the information that is transferred. For example, a portion of our centralised Compliance, Marketing, and Finance functions are performed outside of the EEA, in the USA, so we have put in place safeguards to protect personal data exported from the EEA that is processed in or accessed from the USA.You can obtain a copy of the safeguards in place for such transfers by contacting us using the details at the end of this Privacy Notice.
We ensure the security of your personal data by implementing a specific set of technical and organisational security measures that are based on controls published by the Center for Internet Security. These controls call for the use of encryption, firewalls, and other measures that ensure we provide a level of security appropriate to the risk presented by a particular situation.
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country. 1. The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Notice. 2. The right of access You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Notice). This is so you’re aware and can check that we’re using your information in accordance with data protection law. 3. The right to rectification You are entitled to have your information corrected if it’s inaccurate or incomplete. 4. The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. 5. The right to restrict processing You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. 6. The right to data portability You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. 7. The right to object to processing You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities). 8. The right to lodge a complaint You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator. 9. The right to withdraw consent If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of this Privacy Notice. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know. We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information for baseless or excessive/repeated requests and requests for further copies of the same information. Alternatively, the law may allow us to refuse to act on such requests.
If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us here: Attention: Legal Department, 11500 Alterra Parkway, Suite 110, Austin, TX 78758 USA, or at firstname.lastname@example.org with subject line: "Attention: Legal - GDPR Request". If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator in your country.
We are Accruent, LLC of 11500 Alterra Parkway, Suite 110, Austin, TX 78758 USA, email@example.com or 512.861.0726 (“Accruent, we”, “us”, “our”). We provide software solutions for managing physical resources - real estate, facilities and assets. This Privacy Notice explains how we use the Personal Information we hold on prospective, current, or former customers, and the rights you may have in relation to that Personal Information. We may use your information jointly with our affiliated operating companies worldwide and Fortive Corporation, our parent company, located at 6920 Seaway Boulevard; Everett, Washington, 98203; USA.
We take your privacy seriously. This notice: • sets out the types of Personal Information that we collect about you; • explains where we collect Personal Information about you from; • explains how and why we collect and use your Personal Information; • explains when, why and with who we will share your Personal Information; • explains the different rights and choices you have when it comes to your Personal Information; and • explains how you can contact us.
It is routine for us to collect, process and store Personal Information about you over the course of your relationship with us. Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include deidentified or aggregate information, or public information lawfully available from governmental records. The following chart describes the categories of Personal Information we may have collected about you in the past 12 months and, for each category, where and why we collected it, and the categories of entities with which we shared or sold the Personal Information, if any. (add in chart)
We will continue to collect the same categories of Personal Information listed in the chart above, for the same purposes. If this should change, we will issue an updated Privacy Notice.
The third parties with whom we share your Personal Information are bound to comply with similar and equally stringent undertakings of privacy and confidentiality. We also share your Personal Information with third parties to comply with legal obligations; when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our websites, our businesses, or the public. We do not grant access to your Personal Information to any other third parties unless we say so in this Privacy Notice or unless the law requires it.
Our products and services are not directed to minors under the age of 18 and we do not knowingly collect or sell the Personal Information of minors.
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards as outlined in the report issued by the California Attorney General in February 2016, available at https://oag.ca.gov/sites/all/files/agweb/pdfs/dbr/2016-data-breach-report.pdf. Specifically, among other safeguards, our reasonable security program implements and maintains all 20 of the Center for Internet Security’s Critical Security Controls for Effective Cyber Defense identified in Appendix A of the California Attorney General Report. As noted in that report, “there is no perfect security,” and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
No, we do not respond to browser or do not track signals.
You can log into your account to access or request deletion of certain information about yourself, or you can do so by using the contact details set out at the end of this Privacy Notice.
Residents of certain states may have the following additional privacy rights. Your Right To Request Disclosure Of Information We Collect And Share About You We are committed to ensuring that you know what information we collect about you. You can submit a request to us for the following information: • The categories of Personal Information we’ve collected about you. • The categories of sources from which we collected the Personal Information. • The business or commercial purposes for which we collected or sold the Personal Information. • The third parties with whom we shared the information. • The specific pieces of information we collected. We are also committed to ensuring that you know what information we share about you. You can submit a request to us for the following further information: • The categories of Personal Information (if any) that we have sold about you, the third parties to whom we sold that Information, and the category or categories of Personal Information sold to each third party. • The categories of Personal Information that we have shared with Service Providers who provide services to us. Your Right To Request The Deletion Of Personal Information We Have Collected From You Upon your request, we will delete the Personal Information we have collected about you, except for situations where specific information is necessary for us to: provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; or comply with or exercise rights provided by the law. The law also permits us to retain specific information for our exclusively internal use, but only in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us. Your Right To Ask Us Not To Sell Your Personal Information We do not sell Personal Information to third parties. We Are Committed To Honoring Your Rights We are committed to providing Consumers control over their Personal Information. If you exercise any of the rights explained in this Privacy Notice, we will continue to treat you fairly. California Shine the Light California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to annually request, free of charge, information about the Personal Information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. No information is shared with third parties for their own marketing purposes.
If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us here: Attention: Legal Department, 11500 Alterra Parkway, Suite 110, Austin, TX 78758 USA, or at firstname.lastname@example.org with subject line: “Attention: Legal - GDPR Request”.
We’ll respond as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfil, we’ll let you know. We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
Requests for Specific Pieces of Personal Information We will ask you for at least three pieces of Personal Information and endeavour to match those to information we maintain about you. Additionally, we require that you provide a declaration attesting to your identity, signed under penalty of perjury. If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial. Additionally, we will treat the request as one seeking disclosure of the categories of Personal Information we have collected about you and endeavour to verify your identity using the less-stringent standards applicable to such requests. Requests for Categories of Personal Information Collected About You We will ask you for at least two pieces of Personal Information and endeavour to match those to information we maintain about you. If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial. Requests for Deletion Of Personal Information We Have Collected From You We will ask you for at least two pieces of Personal Information and endeavour to match those to information we maintain about you. If we are unable to verify your identity with the degree of certainty required before providing you with the information requested, we will notify you to explain the basis of our denial. Authorized Agents – Additional Verification Required You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity that is registered with the California Secretary of State. If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our agent verification process. You will be required to verify your identity by providing us with certain Personal Information as described above, depending on whether you hold an account with us or not and the nature of the information your require, which we will endeavour to match the information submitted to information we maintain about you. Additionally, we will require that you provide us with written confirmation that you have authorized the agent to act on your behalf, and the scope of that authorization. The agent will be required to provide us with proof of the agency relationship, which may be a declaration attesting to the agent’s identity and authorization by you to act on their behalf, signed under penalty of perjury. If the agent is a business entity, it will also need to submit evidence that it is registered and in good standing with the California Secretary of State. Information to identify and verify your agent can be submitted through the same mechanism and at the same time that you submit information to verify your identity.
There may be some types of Personal Information that can be associated with a household (a group of people living together in a single dwelling). Requests for access or deletion of household Personal Information must be made by each member of the household. We will verify each member of the household using the verification criteria explained above. If we are unable to verify the identity of each household member with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.
If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us here: Attention: Legal Department, 11500 Alterra Parkway, Suite 110, Austin, TX 78758 USA, or at email@example.com with subject line: “Attention: Legal - CCPA Request”. We are committed to ensuring that our communications are accessible to people with disabilities.
We will review and update this Notice periodically in light of changing business practices, technology, and legal requirements. If we make a significant or material change in the way we use or share your Personal Information, you will be notified via email or a notice on our website.