Privacy Notice
This Privacy Notice applies to Accruent’s collection and use of Personal Information (as defined below, and otherwise referenced as “Personal Data” in certain applicable privacy laws) of users (“Users” or “you,” “your,” or “yours”) of Accruent’s software, devices, websites, mobile applications, and other products and services provided by Accruent (collectively, the “Services”), or where such use or collection relates to consumer transactions or other interaction with Accruent. This Privacy Notice applies only to consumer transactions; it does not apply to Personal Information or Personal Data collected or used exclusively in the business-to-business context or the Human Resources context.
Please read this Privacy Notice carefully because it provides important information and explains your rights. This Privacy Notice outlines our collection and use practices for Users generally. For those Users who are subject to additional data privacy laws, such as the GDPR, CCPA, and LGPD, please see the additional Privacy Notice Addendums for your region (each, an “Addendum,” and collectively with the Privacy Notice, the “Notice”).
Please visit this website from time to time, as we may update our Notice for changes in the law or our data practices. If you have any questions or concerns, or wish to exercise your privacy rights, we invite you to contact us by any of the methods listed at the bottom of this Notice.
PLEASE READ THIS NOTICE IN ITS ENTIRETY BEFORE USING ANY OF OUR SERVICES OR OUR WEBSITE. BY USING OUR WEBSITE OR ANY OF OUR SERVICES, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS NOTICE AND THAT YOU AGREE TO BE BOUND BY ITS TERMS.
IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS NOTICE, SIMPLY EXIT WITHOUT ACCESSING OR USING OUR WEBSITE OR ANY OF OUR SERVICES.
Who Are We?
We are Accruent, LLC (“Accruent, “we,” “us,” “our”). We provide software solutions for managing physical resources - real estate, facilities, and assets. As permitted by applicable law, we may use your Personal Information jointly with our affiliated operating companies worldwide and Fortive Corporation, our parent company.
Accruent’s address is:
11500 Alterra Parkway, Suite 110
Austin, TX 78758 USA
Email: legal@accruent.com
Phone: 512.861.0726
Fortive Corporation’s address is:
6920 Seaway Boulevard
Everett, Washington, 98203 USA.
What Does This Privacy Notice Cover?
We take your privacy seriously. This notice explains:
- the types of Personal Information that we collect about you;
- where we collect Personal Information about you from;
- how and why we collect and use your Personal Information;
- when, why, and with who we will share your Personal Information;
- the different rights and choices you have when it comes to your Personal Information; and
- how you can contact us.
It is routine for us to collect, process, and store Personal Information about you over the course of your relationship with us.
As used in this Notice and its Addendums, “Personal Information” (or “Personal Data”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include deidentified or aggregated information, or public information lawfully available from governmental records.
The following chart describes the categories of Personal Information we may have collected about you in the past 12 months:
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Category of Personal Information (PI)
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Sources from which PI was collected
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Purpose of collection
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Categories of entities with whom PI was shared
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Categories of entities to whom PI was sold┼
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Contact Information, such as name, email address, and phone number
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Directly from you
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to contact you to discuss the Services you receive from us;
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to respond to any questions or concerns you have raised;
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to deal with administrative matters such as invoicing, renewal or to audit customer transactions; and
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for marketing and advertising purposes
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Service providers, including to provide and support our data management, analytics, security, and storage systems;
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Group companies, for business and operational purposes
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N/A
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Demographic Information, such as Industry
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Directly from you
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Service providers, including to provide and support our data management, analytics, security, and storage systems;
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Group companies, for business and operational purposes
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N/A
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Product Interest Preference
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Directly from you
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Service providers, including to provide and support our data management, analytics, security, and storage systems;
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Group companies, for business and operational purposes
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N/A
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Information collected using CCTV cameras (only if you visit one of our premises that use this technology)
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From the use of our CCTV cameras. Where we have cameras on our premises, your image and movements may be recorded.
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Service providers, including to provide and support our data management, analytics, security, and storage systems;
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Group companies, for business and operational purposes
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N/A
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┼ This includes information purchased from third parties.
Additional collected information may include (1) any Personal Data entered into free text fields within our Service or when submitting customer service requests to us, and (2) if you are a customer of ours, any other Personal Data that you collect from employees, agents, contractors, and other applicable individuals and provide to Accruent for the purpose of providing Services. In exceptional cases we may also collect and process sensitive Personal Data about you, but only where we inform you in advance and you have given us your explicit consent.
We will continue to collect the same categories of Personal Information listed in the chart above, for the same purposes. If this should change, we will issue an updated Privacy Notice.
How long we keep your Personal Information will depend on the purpose for which we use it.
We only keep your Personal Information for as long as is reasonably necessary for the purposes set out in this Notice and applicable Addendums and to fulfill our legal obligations. We have internal rules that set out how long we retain Personal Information. What this means in practice will vary as between different types of information, any ongoing need for the information, and our legal obligations (for example, relating to tax, health and safety, and potential or actual disputes or investigations).
Where Do We Collect Personal Data About You From?
We may collect Personal Data about you from the following sources:
- Directly from you. This is information you provide to us.
- From an agent or third party acting on your behalf, e.g., from one of our recruitment agencies.
- Through publicly available sources, such as LinkedIn or even by word of mouth.
- Using CCTV cameras. Where we have cameras on our premises, your image and movements will be recorded.
- Regarding our Services, some have use through a mobile app. These mobile apps are collecting location data constantly, whether the app is being actively used or not, according to user permissions as dictated by an Agreement between Accruent and its applicable client.
The third parties with whom we share your Personal Information are bound to comply with similar and equally stringent undertakings of privacy and confidentiality.
We also share your Personal Information with third parties in the following circumstances:
- to comply with legal obligations;
- when we believe in good faith that an applicable law requires it;
- at the request of governmental authorities or other third parties conducting an investigation;
- to detect and protect against fraud, or any technical or security vulnerabilities;
- to respond to an emergency;
- to otherwise protect the rights, property, safety, or security of third parties, visitors to our websites, our businesses, or the public.
We do not grant access to your Personal Information to any other third parties unless we say so in this Privacy Notice or unless required by law.
Our Services are not directed toward minors under the age of 18 and we do not knowingly collect or sell the Personal Information of minors.
We ensure the security of your Personal Information by implementing a specific set of technical and organisational security measures that are based on controls published by the Center for Internet Security. These controls call for the use of encryption, firewalls, and other measures that ensure we provide a level of security appropriate to the risk presented by a particular situation. We implement and maintain reasonable security appropriate to the nature of the Personal Information that we collect, use, retain, transfer, or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law.
While we are committed to developing, implementing, maintaining, monitoring, and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits, or other factors that cannot reasonably be prevented. Accordingly, while our security program is designed to manage data security risks and help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
We may share your Personal Information with third parties who provide services on our behalf to help with our business activities. Examples of third party service providers include email service providers to send out emails on our behalf, an employment management provider, or a credit card processing provider to process payments for certain transactions. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.
We may disclose your Personal Information (a) as required by law to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate or protect against fraud or any technical or security vulnerabilities, respond to an emergency or a government request, or otherwise to protect the rights, property, safety, or security of third parties, visitors to our website, our business, or the general public, and (b) to any other third party with your prior consent to do so.
We share your Personal Information with our other Fortive Group companies for internal reasons, primarily for business and operational purposes
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your Personal Information will be disclosed to such entity.
If any bankruptcy or reorganization proceeding is brought by or against us, all such Personal Information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
No third parties have access to your Personal Information unless we specifically say so in this Notice or applicable Addendums, or if the law requires such access.
What About Marketing?
Accruent would like to contact you from time to time about our Services and promotional offers by email, text message, telephone, and mail. Where we have already collected valid marketing permissions from you, you can always unsubscribe or opt out at any time by clicking the “Unsubscribe” link in any of our communication or by contacting us using the details at the end of this Privacy Notice.
We endeavor in good faith to adhere to self-regulatory advertising principles, such as the Digital Advertising Alliance’s Principles. If you are interested in learning more about and/or opting out of online behavioral advertising, sometimes called interest-based advertising, we encourage you to visit one of the advertising industry-developed opt-out pages, such as youradchoices.com or aboutads.info. Please note that while we provide these links for your convenience, we do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.
Do We Respond To “Do Not Track” Signals?
No, we do not respond to browser or do not track signals.
You can log into your account to access or request deletion of certain information about yourself, or you can do so by using the contact details set out at the end of this Privacy Notice.
Residents of certain jurisdictions may have the following additional privacy rights:
Your Right To Request Disclosure of Information We Collect and Share About You
We are committed to ensuring that you know what information we collect about you. You can submit a request to us for the following information:
- The categories of Personal Information we’ve collected about you.
- The categories of sources from which we collected the Personal Information.
- The business or commercial purposes for which we collected or sold the Personal Information.
- The third parties with whom we shared the information.
- The specific pieces of information we collected.
We are also committed to ensuring that you know what information we share about you. You can submit a request to us for the following further information:
- The categories of Personal Information (if any) about you that we have sold, the third parties to whom we sold that Information, and the categories of Personal Information sold to each third party.
- The categories of Personal Information that we have shared with Service Providers who provide services to us.
Your Right To Request The Deletion OF Personal Information We Have Collected From You
Upon your request, we will delete the Personal Information we have collected about you, except for situations where specific information is necessary for us to: provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; or comply with or exercise rights provided by the law. The law also permits us to retain specific Personal Information for our exclusively internal use, but only in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.
Your Right To Ask Us Not To Sell Your Personal Information
We do not sell Personal Information to third parties, but we may share information with our parent company or any affiliated companies.
We Are Committed To Honoring Your Rights
We are committed to providing consumer control over their Personal Information. If you exercise any of the rights explained in this Privacy Notice, we will continue to treat you fairly.
If you have questions on the processing of your Personal Information, would like to exercise any of your rights, or are unhappy with how we’ve handled your Personal Information, please contact us here:
Attention: Accruent Legal Department
11500 Alterra Parkway, Suite 110
Austin, TX 78758 USA
Or at legal@accruent.com with subject line: “Attention: Legal - Data Request.” We are committed to ensuring that our communications are accessible to people with disabilities.
How Will We Handle A Request To Exercise Your Rights?
We’ll respond as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we’ll let you know.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations.
In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
How Will We Verify Your Identity When You Submit An Access or Deletion Request?
Requests For Specific Pieces of Personal Information
We will ask you for at least three pieces of Personal Information and endeavor to match those to information we maintain about you. Additionally, we require that you provide a declaration attesting to your identity, signed under penalty of perjury.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial. Additionally, we will treat the request as one seeking disclosure of the categories of Personal Information we have collected about you and endeavor to verify your identity using the less-stringent standards applicable to such requests.
Requests For Categories of Personal Information Collected About You
We will ask you for at least two pieces of Personal Information and endeavor to match those to information we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.
Requests For Deletion of Personal Information We Have Collected From You
We will ask you for at least two pieces of Personal Information and endeavor to match those to information we maintain about you.
If we are unable to verify your identity with the degree of certainty required before providing you with the information requested, we will notify you to explain the basis of our denial.
There may be some types of Personal Information that can be associated with a household (a group of people living together in a single dwelling). Requests for access or deletion of household Personal Information must be made by each member of the household. We will verify each member of the household using the verification criteria explained above.
If we are unable to verify the identity of each household member with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.
Do We Make Automated Decisions Concerning You?
No, we do not carry out automated decision making or automated profiling.
Do We Use Cookies To Collect Personal Data On You?
To provide better service to you on our websites, we and our service providers use cookies to collect your Personal Data when you browse. For information about our use of cookies and how to decline them or turn them off, please read our cookie notice available when visiting one of our websites.
What About Changes To This Privacy Notice?
We will review and update this Notice periodically in light of changing business practices, technology, and legal requirements. If we make a significant or material change in the way we use or share your Personal Information, you will be notified via email or a notice on our website.
