Self-Service & Support

Looking for self‑service training, best practices, helpful videos, product resources, or support? You’re in the right place.

Self-Service & Support

Looking for self‑service training, best practices, helpful videos, product resources, or support? You’re in the right place.

Mitton Group

Observe

See how Mitton Group increased visibility into and control over its field service and workflow processes to improve efficiency and reduce costs.

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The Company

Mitton Mechanical Services is a leading UK building services specialist, providing professional mechanical building services solutions for new and existing structures. Based in Bradford, it brings together a unique mix of contracting, aftercare, environmental management, climate control and handyman services. Mitton Group partners with clients across the UK, achieving close commercial relationships based on mutual trust and confidence.

The Challenge

An expanding client portfolio and rapidly growing workforce meant that Mitton Group needed to scale up its field service management capabilities. One key challenge the company faced was accommodating a larger client base, a rise in work orders and a 170% increase in staff without losing the insight, knowledge and expertise it was achieving with a lower volume of service agreements. In addition, the company wanted to optimise its asset and facility performance while ensuring maximum cost efficiency.

Distributed work order management system pressured by expanding client base
Lacked historical data for informed decision making
Limited visibility into workflows, equipment health and asset-related expenditures

The Solution

Mitton Group implemented Accruent's FSM software and Accruent's CMMS solutions to streamline and automate its workforce and workflow management needs. The company selected Accruent's FSM software not only for its ability to seamlessly connect field workers with dispatch and critical customer information, but also because the comprehensive platform includes tools for invoicing and performance, time and parts management. Accruent's CMMS replaced Mitton Group’s manual work order system with an online portal that allows the firm to track jobs from start to finish.

Centralised workforce management platform for improved service execution
Intuitive interface with time-saving features such as auto-populate
Asset history tracking that helps manage workflow and drive repair decisions

The Result

By implementing Accruent's FSM software and Accruent's CMMS, Mitton Group has increased visibility into and control over its field service and workflow processes, enabling the company to make data-based decisions leading to improved efficiency, reduced overall cost-to-service and more satisfied clients. The system allows Mitton to better distribute job assignment tasks, leading to salary and time savings, while an increased understanding into how technicians operate helps Mitton identify and train lower performers to boost worker efficiency. The company can now show proven adherence to client service level agreements. In addition, Mitton Group has been able to shift the balance away from emergency repairs to more standard and preventive plan maintenance.

3x increase in work orders handled smoothly
Efficiency improved by 26%
Field service worker idle time reduced from 35% to 31% e
Demonstrated compliance with client SLAs
26% increase in cash flow from quicker invoicing
Improved ratio of PPMs to emergency repairs

Mitton Group

The Company

The Challenge

The Solution

The Result

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