Accruent Partners with Leading UK Facilities Management Company Mitie to Deliver Remote Asset Monitoring Solutions


Accruent Partners with Leading UK Facilities Management Company Mitie to Deliver Remote Asset Monitoring Solutions

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Remote Monitoring Solution Adds Power to Facilities Management Leader’s Solution


Austin, TX, April 23, 2020Accruent, the leading provider of solutions to manage the built environment, announced that it has entered a partnership with UK facilities management and professional services company Mitie to provide remote asset monitoring for Mitie’s clients. Mitie’s diverse customer base includes major organizations across many sectors including banking, retailing, telecommunications, hospitals and strategic government assets. Mitie will deploy Accruent’s vx Observe internet of things (IoT) remote monitoring platform to monitor and control a range of assets encompassing multiple manufacturers and models.

A recent Forrester report, Internet-Of-Things Heat Maps For Operational Excellence, 2019, cited a survey in which companies listed facility management as the most common use case for which they planned to implement IoT applications in the next twelve months. Among the use cases cited by Forrester for driving value across industries is the use of IoT applications to enable predictive maintenance and asset performance management. Not surprisingly, the return on IoT investments in predictive and proactive maintenance is also driving facilities services firms to leverage IoT applications for their clients.

Mitie is a leading facilities management and professional services firm in the UK, managing more than five million assets for a wide range of leading public and private sector organizations. Mitie’s technology solutions and its Service Operations Centre are the focal points for the digital transformation strategy that is driving improved productivity and enhancing client services. Mitie selected Accruent’s vx Observe IoT platform to deliver analytics and workflow that will provide data-driven support ensuring that its clients’ buildings and infrastructure assets continue to run at optimal levels.

The addition of Accruent’s remote monitoring solution to Mitie’s service portfolio will offer client benefits that include:

  • Intelligent asset alarms management with automated triage processes to further reduce unnecessary service calls and business interruptions
  • Analysis of asset operating data to predict failure, allowing for proactive maintenance and reduce asset downtime
  • Early diagnosis of asset energy consumption anomalies to reduce costs and improve sustainability
  • Real-time visibility of asset performance to reduce risks associated with facility performance and safety
  • A unified dashboard showing asset performance across asset classes, manufacturers and models
  • Integration with HVAC and lighting systems as well as leading building management systems (BMS) to reduce implementation and data collection costs

“Investing in the latest technology which provides vital data to help our clients minimize downtime and improve efficiency, is central to Mitie’s digital transformation,” said Ian Smithyman, Remote Operating Transformation Director, Mitie. “We’re excited to add Accruent’s remote monitoring solution to our portfolio of tools so that we can continue to provide exceptional service for our customers.”

Accruent serves more than 10,000 customers worldwide, providing comprehensive software solutions for the built environment, spanning the breadth of real estate, facilities and physical asset management. Accruent’s vx Observe solution provides remote monitoring for over 400,000 assets, across more than 25,000 locations worldwide, receiving and analyzing more than 250 billion asset data points annually. Accruent was recently recognized as an IoT market leader by analyst firm Verdantix in its 2019 Green Quadrant IoT Platforms for Smart Buildings.

“Building and asset automation, with advanced analysis, business rules and workflow is key to deploying a successful Smart Building strategy,” noted Andrew Schafer, SVP & Managing Director, International at Accruent. “Our partnership with Mitie will be a step-change in the industry and we’re looking forward to working together to deliver increased efficiencies, improved asset longevity and performance to their clients.”


About Mitie, @mitie

Founded in 1987, Mitie is the UK’s leading facilities management and professional services company. It offers a range of services including Technical Services (Engineering Services, Energy, Water and Real Estate Services), Business Services (Security, Cleaning and Office Services) and Specialist Services (Care & Custody, Landscapes and Waste Management). Mitie employs 48,900 people across the country, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and critical government strategic assets. It takes care of its customers’ people and buildings by delivering the basics brilliantly and by deploying advanced technology. It is pioneering the Connected Workspace, using smart analytics to provide valuable insight and deliver efficiencies to create outstanding work environments for customers.


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