November 5, 2020

Accruent to Accelerate Retailers’ Pandemic Response Through Solution Enhancements

Discover the release of transformative enhancements across the retail lifecycle solution suite, including new features in Lx Projects and vx Maintain.

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Austin, TX, November 5th, 2020 – Accruent, the leading provider of solutions to manage the built environment, today announced that it has released transformative enhancements across its retail lifecycle solution suite, including new features in its Lx Projects project management and vx Maintain facilities management software. These purpose-built solutions will further empower retailers’ response to COVID-19, including redesigning and optimising the customer experience for the “new normal.”

According to recent Moody’s research, department stores face up to a 200% decline in profits, while profits at supermarkets, discounters and warehouse clubs, and dollar/pound stores continue to rise. With organisations experiencing such dramatically different shifts across the retail industry, Accruent is delivering solutions to help retailers maintain lease flexibility as well as redesign and optimise their portfolio based on their unique needs, including launching capital projects to focus investment on the right locations as well as reformatting stores to prioritise employee and customer comfort and health, and support in-store pick-up of online purchases.

Lx Projects, Accruent’s retail construction project management module from the Lucernex solution, now offers:

  • A new mobile application that will make important project information readily available on-site, making it easier for construction teams to enter and share information remotely while also avoiding physical contact.
  • Additional leading practice templates focused on helping retailers streamline the processes involved in their portfolio optimisation.
  • A new bidding module to simplify and accelerate project bid comparisons to get projects started and completed faster.

vx Maintain, Accruent’s retail facility management solution, now includes:

  • An improved embedded analytics dashboard for increased visibility into work order performance across stores, enabling facility managers to optimise operations, reduce maintenance backlogs and increase the lifecycle of their assets.
  • A new service provider directory, which allows users to quickly find low-cost maintenance technicians in their area.

“Streamlining our processes to make facility maintenance easier for the restaurant operators has been our main focus over the past few months,” explains Sarah Mason, Facilities Administrator for Chuy’s, an Austin-based Tex-Mex restaurant. “Having vx Maintain has helped us to manage vendor relationships and better coordinate our facility maintenance. vx Maintain enables us to react quickly to support our restaurants with their needs. We also appreciate that the system can easily and quickly access critical information to make better long-term decisions. We feel that the processes we’ve been able to implement with vx Maintain will continue to benefit us well after the pandemic.”

Accruent solutions manage the full retail lifecycle for some of the most recognisable brands in the world, connecting disparate departments across entire organisations to enable them to make smarter, data-driven business decisions.

"At Accruent, we pay close attention to customer feedback and strive to provide users with the tools and resources they need to make the greatest impact,” explains Melissa Hammerle, Commercial President, Accruent. “Right now, that means providing tools that allow retailers to quickly implement social distancing, adjust their in-store footprints and pivot to buy online pick up in store – and that’s exactly what these latest updates help them do.”

About Accruent

Accruent ( Accruent is the world’s leading provider of software for unifying the built environment, with solutions spanning workplace management, asset management, and physical and digital applications. Accruent continues to set new expectations for how organisations use data to transform the way they manage their facilities and assets. With headquarters in Austin, TX, and Hoofddorp, Netherlands, Accruent serves 10,000 customers in a wide range of industries in more than 150 countries worldwide. For more information, go to