Services & Support
Customer Support
We're here for you and are deeply committed to your success. Our mission is to ensure you get the most out of your Accruent solutions, so they deliver maximum results now and in the future.
What You’ll Get From Your Customer Support Team
Open & Responsive Communication
Our operating principles focus on rapid response, open communication, and a holistic resolution approach. From submitting tickets to remote assistance to a closed-loop satisfaction process, you can count on getting the support you need.
Expertise
We provide functional and technical resources for industry best practices and application issues so that you can extract the most value from your investment.
Diligence
Our customer-centric support team targets full resolution and proactive action to prevent an issue from recurring and ensure your complete satisfaction.
Product Support
Accruent's Product Support Portals offer a way to open new Support cases, interact with open cases, vote on and offer product enhancement ideas, view in-depth product resources and more! If you do not have access to a Product Support Portal, please reach out to your organization's Accruent product administrator for Support-related items.
Maintenance Connection: Empower your team and maximize asset maintenance processes with CMMS software.
Academy Learning Center
Accruent Academy delivers world-class training solutions standard with your software purchase. Explore our standard and add-on training options.
Products Designed to Integrate Your World
Accruent software allows you to fully optimize the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.