Peace of Mind Through Peak Facility Performance

ServiceChannel empowers facilities and store operations teams to provide the best possible guest and employee experience.

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Learn how to enhance asset performance and optimize energy usage in Retail sector

Selecting the Right Partner for Facility Management Transformation

Leading brands across industries rely on ServiceChannel to accelerate the performance of every asset, service provider, and location.

Tap into the world’s largest provider network

Over 70,000 vendors utilise the ServiceChannel Provider Marketplace, often endorsing it as their favourite platform. Whether you’re searching directly or want us to manage your network, our Marketplace sources the highest-performing providers. Make faster repairs with better quality and lower costs for work done right the first time.

Reduce costs for R&M while improving your operation performance

By identifying issues before they become major problems, you can reduce the costs associated with emergency repairs, equipment downtime, and energy use.

Strengthen your brand image and grow your sales

To grow your brand and sales, ensure your locations are in top shape and ready to serve guests daily. Avoid lost sales due to downtime and free up your staff to focus on sales and guests rather than repairs. Grow your store count without losing control of your brand.

Drive revenue with scalability

A scalable facilities program is key to growing your business. ServiceChannel works with you as your needs evolve to scale with more automation. It allows you to expand without increasing headcount, cut wasted R&M spending, increase operating profit, and optimise TCO by using R&M data. The solution’s open API also supports streamlining integrations.

Collaborative approach to facilities management

If you don’t have the time to chase down every emergency work order, ServiceChannel’s managed services have you covered. Together, we design a data-driven program for getting peak performance from your assets and providers. Its team helps with your daily operations, so you can focus on serving your customers and evolving your business.

Enterprise data analytics and industry insights

With dashboards, reports, and relevant metrics, ServiceChannel’s analytics puts the data you need at your fingertips. It increases the ROI of facilities by enabling more strategic business decisions. You also get benchmarking and industry insights based on over 150 million work orders completed on the platform.

Unparalleled Solution for the Full Real Estate Lifecycle

Industry-specific expertise & integrated solution

The addition of ServiceChannel to the Accruent product lineup is driven by the shared goal of innovating and expanding leading facility, asset, and real estate management solutions worldwide.

Enhance your real estate lifecycle management

The integrated solution ServiceChannel and Lucernex helps organisations maximise their real estate lifecycle management, mitigate risk, achieve compliance and stay competitive in the market. It enables streamlined lease management, enhanced visibility with real-time status updates, and better decision-making by facility and real estate managers.

IoT and energy management solution

The integration with Accruent's AOEM and vx Observe provides real-time monitoring and reporting to identify energy anomalies and resolve them quickly. The benefits include energy cost savings and improvements in speed of service, productivity, and operations efficiency, with automated work orders and access to real-time data about critical issues.

Integrate facility management and space management

Accruent EMS is a leading software for room and resource scheduling. It simplifies your workspace, event and resource scheduling processes – all while creating a safe, enriching and modern experience for your workplace or campus.

Best-in-class professional services

ServiceChannel experts bring over 500 years of combined facilities experience and depth of expertise across departments and functions. We drive customer success through 24/7 support and best practice sharing, offering the industry’s best Net Promoter Score of 71.

See the Latest Spend and cost Trends

The ServiceChannel Facilities Spend Index™ is based on $45 billion dollars in services delivered to 540,000 locations on the ServiceChannel Platform since 2018.