TRUSTe

 

Effective Date: October 20, 2017

This privacy policy describes how Accruent, LLC (“Accruent”) collects, uses, shares and secures the personal information you provide on our Web site: www.accruent.com, www.bigcenter.com and through our services: 360Facility and Siterra by Accruent, LLC ("Accruent"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Accruent. We will share your personal information with third parties only in the ways that are described in this Privacy Policy.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

Accruent participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.  Accruent is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]

Accruent is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Acrruent complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Accruent is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Accruent may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We commit to cooperate with the panel established by the EU Data Protection Authorities (DPAs) and/or the Swiss Federal Data Protection and Information Commissioner and comply with the advice given by the panel and/or Commissioner with regard to human resources data transferred from the EU and/or Switzerland in the context of the employment relationship.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. 

Personal Information We Collect and How We Use It

We collect the following personal information from you if you choose to submit it via an online form

  • Contact Information, such as name, email address, and phone number
  • Demographic Information, such as Industry
  • Product Interest Preferences
  • Credit card and payment information to process transactions with you

We use this information to

  • Send you requested product or service information
  • Respond to customer service requests
  • Respond to a request for a demonstration of our services
  • Send you product or industry information via marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Engage in certain transactions with you
  • Process certain transactions with you

Accruent as Service Provider: Collection and Use

Accruent collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.

Marketing Communications

If you wish to subscribe to our newsletter(s) or additional marketing communications, we will use your name and email address to send the newsletter to you. If you no longer wish to receive these communications, you may follow the unsubscribe instructions contained in the emails you receive.

Service Providers

We may share your information with third parties who provide services on our behalf to help with our business activities. We use other third parties such as an email service provider to send out emails on our behalf and an employment management provider and a credit card processing provider to process payments for certain transactions. These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclosure

We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request and to any other third party with your prior consent to do so.

If Accruent is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to Personal Information

Upon request, Accruent will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.  To request this information please contact your account manager or support representative. 

If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by emailing our Customer Support at support@accruent.com or by contacting us via the postal mail at the contact information listed below.  We will respond to your request for access within 30 days.

Data Retention

Accruent will retain personal data we process on behalf of our client for as long as needed provide services to our client. Accruent will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice

We collect information for our Clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.  If you are a Client and would like to update your account please contact us at support@accruent.com. We will respond to your request within 30 business days.

We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access to Data Controlled by our Clients

Accruent acknowledges that you have the right to access your personal information. Accruent has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Accruent’s Client (the data controller). If the Client requests Accruent to remove the data, we will respond to their request within 30 business days.

Log Files

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Tracking Technologies

Accruent and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other site in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Google Analytics

We have implemented the features of Google Analytics for Display Advertising (Demographic and Interest Reporting). These features allow us to review anonymous (non-personally-identifiable) data regarding the age, gender and interests of our website users. This data allows us to adapt our website content to better meet the needs of our users and to improve our marketing efforts.

You can opt-out of Google Analytics for Display Advertising and customize Google Network Display Network ads  using the Google Ads settings or via https://tools.google.com/dlpage/gaoptout/.

Clear Gifs

We employ or Marketo employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personal information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Social Media Features and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Links to Third Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Accruent. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@accruent.com.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@accruent.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Security

The security of your personal information is important to us. When you enter sensitive information (such as login credentials) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@accruent.com.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at support@accruent.com or via postal mail at 11500 Alterra Parkway, Suite 110, Austin, TX 78758.