Whether it's resolving maintenance issues or completing large-scale projects on time and on budget, facilities management initiatives are critical to the customer experience. But facilities management teams and budgets are increasingly stretched thin trying to perform the same enterprise-wide initiatives with fewer people and funds.

Accruent is partnering with some of our largest facilities management customers to develop innovative solutions that will save maintenance teams time and money. Here are two of the biggest challenges facilities management teams are facing and how organizations can solve them with new product features from Accruent.


Challenge: Prioritizing facilities management work orders

There are many factors that go into prioritizing work orders, including how the issue will affect the customer experience, cost, potential lost revenue, and reputation. But this information is not typically housed in standard asset management software. With most software, priority is determined by one of two factors: the priority assigned by the user who created the work order, or a static calculation based on the work order category and problem type.

The issue, of course, is that the store or office managers might not have the big-picture view that allows them to prioritize appropriately. Low-priority work orders are then treated as emergencies and high-impact work orders languish under a prioritization and SLA that does not reflect the urgency it requires.


Solution: Accruent’s Dynamic Work Order Prioritization

Before Dynamic Work Order Prioritization, the only mechanisms to prioritize work orders were either too rigid or too flexible. Retailers know that there is a wealth of information that could go into the priority of a work order; the information just was not available in most CMMS or asset management solutions.

For instance, a work order at a flagship store should take higher priority than the same type of work order at a store with a fraction of the revenue and foot traffic. To help clients make the most of limited budgets, Accruent developed a new prioritization feature in our facilities management solution. Users can now take advantage of a simple business rule builder that uses existing product and user-defined fields to prioritize work orders effectively and objectively.

For example, a customer can create a site attribute for store revenue, which can be used to prioritize a work order. This means customers can prioritize work orders based on impact and severity to consistently ensure their dollars are going toward work that impacts their bottom line.

To learn more about what your organization can do to prioritize work orders, check out our facilities management solution.


Challenge: Poor communication with technicians

Frequently, when a service provider goes on-site to fix a problem, it is difficult to find where the problem is, or they need to get directions from a store or site manager to find the broken item. Since the work order was generated from data at the controller level, the store/site manager usually needs to hunt down the broken item. This wastes time that could be better spent on other issues and causes service providers to bill for additional time on-site.


Solution: New site coordination feature

Accruent has developed a new site layout feature in its IoT remote monitoring platform, that relies on a site or store map to visually show maintenance teams where the problem lies. With the new site layout functionality, we’ve eliminated the need for service providers and maintenance teams to interrupt store managers or waste time searching for broken items. Instead they follow the map in the work order directly to the location of the problem.

Site layout can also be used to empower store managers to investigate issues on-site before calling in a work order by showing them where to find the problem and providing them with troubleshooting steps. This cuts back on the use of third-party service providers and saves on maintenance costs.

Learn more about site layout and other features we have within our IoT Remote Monitoring platform.

site coordination vx observe


Solving the problems

Accruent is continuously innovating to better serve our customers and help them achieve next level savings and efficiencies in their processes. Work order prioritization and site layout will help organizations eliminate unnecessary expenditures, lower technician time-on-site, reduce staff disruptions and contribute to better-allocated resources.

To learn more about Maintenance Connection and Observe, request a demo!