Surviving the Retail Apocalypse — How to Strengthen Your Brick-and-Mortar Stores
The retail apocalypse has closed thousands of stores. See how to strengthen your brick-and-mortar stores through great customer experience and ...
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Automate campus scheduling for classes, meetings, and exams with our EMS software.
Plan and manage conferences effortlessly with EMS software to impress guests and streamline operations.
Boost workplace flexibility and maximize space use with seamless desk and room booking.
Organize workplace or campus events smoothly, creating memorable experiences.
Optimize workspace, manage allocations efficiently, and reduce costs with our space management solutions.
Deliver projects on time and within budget by improving communication, collaboration, and efficiency with our software.
Streamline lease accounting for ASC 842, IFRS, and GASB compliance.
Manage leases efficiently by tracking key dates, analyzing costs, and ensuring compliance.
Centralize data and analytics for better insights, faster negotiations, and revenue growth.
Centralize facility and asset maintenance, automate work orders, and ensure compliance with our CMMS software.
Extend asset life, reduce downtime, and prevent costly repairs with data-driven monitoring.
Prevent equipment failures and extend asset life by detecting and addressing issues early.
Make sustainable, cost-efficient energy decisions by monitoring and optimizing power consumption.
Remotely monitor and control equipment with real-time data to predict issues, boost efficiency, and reduce downtime.
Easily share and collaborate on documents, creating a single source of truth for engineers and contractors.
Manage and analyze assets across their lifecycle to schedule maintenance, reduce downtime, and extend lifespan.
Improve visibility, automate work orders, and ensure compliance for efficient facility and asset management.
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Explore why it is critical to delivering a consistent experience within your food organization and the ramifications of a poor experience.
The core customer base for a food service business is the local community around that business. For a restaurant or food service business, customer lifetime value means everything, as it can cost more to lose a customer from your core base. To deliver on your brand promise consistently, you must be able to manage every aspect of your business, from new construction and store openings to the overall capital improvement process.
Achieve project efficiency that drives faster completion times and faster openings.
Customer lifetime value should also be kept in mind when dealing with customer complaints, creating retention programs and training your employees. A dissatisfied customer will share their negative experience with others—potentially hurting business beyond that single customer interaction. If your restaurant or food service business is located in a community that does not have much traffic from other areas, negative experiences can kill your business over time.
According to the U.S. Chamber of Commerce and the U.S. Small Business Administration, "Fast Company (08.18.15) The 7 Fundamentals of Sustainable Business Growth", businesses are 4 times more likely to do business with an existing customer than a new customer, and the likelihood of selling to an existing customer is 60-70%, but only 5-20% for a new customer.
One negative interaction, from poor customer service to a food preparation mistake to a less-than-appealing restroom, can mean losing money from your business. To maintain control of your store environment and the experience of your customers, you must have visibility over your maintenance work orders, assets, facilities, and contractors.
Take advantage of innovations in maintenance management.
Many customers have their favorite dishes that they’ll order every time they visit your restaurant. While the number of times they visit may differ, they will likely place the same order each time. This consistency adds money to your business over time. The downside of repeat customers is that same consistency applies if they take their money somewhere else. Then, you lose money from your business, and that revenue is harder to regain from a limited pool of local customers.
By applying consistency to the experience that you deliver to customers, you can drive customer lifetime value and your bottom line.
Learn more about how to deliver a quality customer experience, contact us today.
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