Case Study


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Reducing asset downtime and increasing mechanic utilization with improved maintenance management.


Annual Sales




Manufacturing Facilities


Distribution Centers


For more than 100 years, L’Oréal has been known as the world’s largest cosmetics company. Headquartered in Clichy, Hauts-de-Seine, France, the company also has five major manufacturing facilities and 15 distribution centers in the United States. L’Oréal’s business and manufacturing plants are home to thousands of employees.


As L’Oréal continued to expand across the United States, the company recognized that performance improvement was key to equipment maintenance. L’Oréal needed a solution to track asset health and help the team increase the lifespan of equipment. The team wanted a system to house asset information, including unique equipment and products manufactured on a location-by-location basis.

  • Equipment lifespan needed to be increased.
  • Unable to pinpoint asset downtime.
  • Lack of multi-site reporting on common metrics.


L’Oréal selected Maintenance Connection as its computerized maintenance management system (CMMS) due to its ease of use. The solution was implemented across all United States plants to minimize maintenance costs and maintain equipment of all types.

  • Established unique preventive maintenance schedules.
  • Quick access to information via mobile devices for technicians out on the floor.
  • Automated reporting and KPIs for management with snapshots of maintenance performance.


With Maintenance Connection, the L’Oréal team can quantify performance by producing detailed reports on top performance KPIs, house all asset information in one location, increase mechanic utilization on the floor, and decrease the risk of downtime associated with equipment breakdown. The team can now even pinpoint how and why downtime is occurring.

  • Minimized maintenance costs.
  • Reduced breakdowns with preventive maintenance schedules.
  • Improved mechanic utilization with mobile access to work orders.
  • Real-time asset information and work order progress from mechanics and technicians.
  • Scheduled downtime and preventive maintenance based on historic equipment needs.

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