Based in Waukesha County, Wisconsin, ProHealth Care treats more than 400,000 patients annually through its 13 primary care clinics, three hospitals, home health care, inpatient and home hospice services, senior living communities, health and fitness center, and more.
The Healthcare Technology Management (HTM) group, needed a more efficient, reliable way to manage more than 17,000 biomedical and imaging assets. The team was using a basic work order system with limited flexibility that made it challenging to keep up with key HTM initiatives such as expanding purchasing of parts and fleet equipment, implementing an effective cybersecurity program for connected medical devices, and collaborating with IT while operating independently.
ProHealth Care implemented the ServiceNow-certified Connectiv solution to manage all aspects of its medical devices and facility equipment. The HTM team uses the solution to capture, track, and manage device data, create tailored workflow processes, set up event-based preventative maintenance, and fully document and share cybersecurity information.
Using Connectiv, ProHealth Care can now make highly informed decisions on purchasing and redeploying equipment, and better parts cost tracking has boosted parts savings to $200,000 annually. Ad hoc reporting has simplified the compliance process and ensures work orders are completed quickly, and increased collaboration with IT has led to stronger cybersecurity device integration.
