• Digitizing drawings creates a clean, secure and centralized source of truth for asset data and drawings.
  • Compliance obligations can be supported with easily auditable, transparent system logs.
  • Centralizing key engineering drawings and documents keeps field crews and contractors informed and safe.



One of Australia's largest water distributor-retailers, Urban Utilities’ commitment is to ensure reliable and sustainable water and wastewater services for the 1.5 million residents of Southeast Queensland. The statutory body’s mission sees it manage an extensive water and sewer network, spanning over 19,000 kilometers.

With a desire to enhance the management of hazardous areas and related governance, Urban Utilities sought to undertake a digital transformation, migrating over 900,000 asset drawings and documents from their on-premise system to a cloud-based centralized solution.

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As one of the largest water distributor-retailers in Australia, Urban Utilities services more than 1.5 million customers in South East Queensland.

Each year, the organization supplies more than 141,000ML of water to residents, and removes and treats around 124,700ML of sewage across its vast service network, which covers 14,384 square kilometers.

One key element of Urban Utilities’ service delivery mandate is to maintain asset data for its water and sewerage distribution assets – some of which date back to the early twentieth century. It also aggregates the engineering data from many regional councils in South East Queensland.

With a desire to improve the overall ease and accuracy of governance, and progress its digital transformation initiative, Urban Utilities sought to migrate its asset drawings and documents from on-premise to cloud-based storage in one central platform.



Once RedEye was selected as the solution of choice, Urban Utilities worked closely with the Accruent team to aggregate and validate its engineering data, structure and tag its vast pool of engineering data.

By the time the implementation project was complete, a large number of documents and drawings from other systems, hard drives and network drives were migrated into the new drawing management ecosystem.

This migration project also removed duplicated content, and provided the organization with a clean, secure and centralized source of truth for asset data and drawings.



The launch of the new platform provided Urban Utilities with improved visibility of its network, in a way that could be easily and securely accessed by field crews and contractors – wherever they were working.

Today, standardized metadata tags improve automation when new drawings are loaded into the system. CAD tags are auto-populated as well, improving seamless integration with Urban Utilities’ other business applications, reducing load times and ensuring drawings are easily searchable.

Urban Utilities took advantage of the RedEye launch as an opportunity to introduce new templates, bringing in a standardized approach for working with different artifact types, which built consistency into business workflows, regardless of who is working on a particular asset.

The organization also manages four separate gas-producing facilities and complies with the Electrical Safety Act, amongst other legislation. Having all drawings and documents in one location simplifies this process, with Urban Utilities reporting that information is easier and quicker to find now that key content is online.

Field teams and contractors can now complete work using the most recent version of engineering documents and drawings from wherever they’re accessing the system. This improves the safety of work crews while continuing to build value into Urban Utilities’ asset data.

As it continues to seek new ways of improving services to its customers, Urban Utilities is exploring other ways to expand its use of RedEye throughout the business.