Insights 2018 Customer Conference

Insights 2018 Customer Conference

Hilton Austin Hotel, Austin, TX

Insights 2018 Customer Conference

Hilton Austin Hotel, Austin, TX

Insights 2018 logo


Accruent’s all-user customer conference, Insights 2018, is a multi-day event designed to help our customers keep up with the ever-changing face of real estate, facilities and asset management.

Attendees will get practical ideas for gaining efficiencies, reducing costs and maximizing value. Additionally, you’ll get an inside look at new product features, gain valuable insights for unlocking product functionality, and have the opportunity to network with other attendees. Interact and engage with other industry professionals during the Demo and UX labs and other fun events.

Highlights from Insights 2018

Accruent's insights 2018 video recap

Conference Agenda

Agenda at a Glance
Sunday April 8th
3:00pm - 6:00pmRegistration
6:00pm - 8:00pmWelcome Reception
Monday April 9th
7:30am - 9:00amBreakfast & Registration (Demo Lab & UX Lab Open)
9:00am - 10:30amKeynote Presentations
10:40am - 11:30amTrack Sessions
11:30am- 1:00pmLunch (Demo Lab & UX Lab Open)
1:00pm - 2:50pmTrack Sessions
3:00pm - 3:30pmBreak (Demo Lab & UX Lab Open)
3:30pm - 5:20pmTrack Sessions
5:45pm - 6:45pmHappy Hour / Demo Labs Open
Tuesday April 10th
7:30am - 9:00amBreakfast (Demo Lab & UX Lab Open)
9:00am - 9:50amIDC: Physical Resource Management
10:00am - 10:50amAccruent Integration Platform
11:00am - 11:50amTrack Sessions
12:00pm - 1:20pmLunch (Demo Lab & UX Lab Open)
1:30pm - 3:20pmTrack Sessions
3:20pm - 4:00pmBreak (Demo Lab & UX Lab Open)
4:00pm - 4:50pmTrack Sessions
6:00pm - 9:00pmEntertainment Night Dinner
Wednesday April 11th
8:00am - 9:00amBreakfast (Demo Lab & UX Lab Open)
9:00am - 9:30amAccruent Announcements
9:40am - 11:30amTrack Sessions
11:30am - 12:30pmLunch (Demo Lab & UX Lab Open)
12:30pm - 4:40pmProduct Training Classes (Separate Registration Required)
Product Training Class Descriptions

(As of 2/27/2018 – subject to change)

Wednesday, April 11th
360 Facility – New Features! This session will cover the features and functionality that have been added to 360 by the Accruent Engineering team over the past year.
360 Facility Preventive Maintenance Best Practices We will discuss how to leverage the 360 Schedule module to build the most effective Preventive Maintenance program. Topics will include creating Schedules, tying our Assets to our PM program, and creating Procedures to ensure consistency on the job site.
360 Facility Asset Management and Mobile App Show users how to maximize usage of the 360 Mobile App and the 360 Assets module. For Mobile App training we will discuss logging in, creating work orders, updating statuses, comments, and attachments as well as how to leverage contact and location information within the App to create a smoother job site experience. During the Assets Module training we will discuss creating and grouping assets, tracking key metric to ensure we have an eye on the future, and how to tie our assets in to a well-functioning Preventive Maintenance Program
Asset Enterprise Reporting and Dashboards Take a deep dive into the native reporting suite to ensure you are leveraging all of the available capabilities and are using reports to make educated decisions to propel your organization into the future.
Asset Enterprise Best Practices Receive an overview of best practice configuration and usage as well as common mistakes that could make the user experience sub-optimal. In this session we will discuss guidelines and data that represents the most efficient way to use the system ensuring you are obtaining the results you expect.
FAMIS Mobile App Administration Discover AppTree’s tech-friendly mobile app. Learn how FAMIS Cloud customers are creating and updating work orders from mobile devices all over campus, even when offline. Post labor hours, checkout parts and perform inspections from any phone or tablet.
FAMIS Utilities Module Learn how the Utility module enables facility managers to better track and manage their utility usage and costs across their facilities. Utility costs (such as electricity, natural gas, oil, or water) can represent a significant portion of facilities management’s total operating budget. The Utility module's comprehensive features for the management of utilities, utility systems, meter sites, and meters, can provide useful insight into utility consumption patterns and help you find ways to drive utility costs down and generate savings.
FAMIS Maintenance – Skipping the Work Control Desk Learn how to use automatic routing to assign work orders to crew supervisors or directly to technicians. Use billing hierarchies to default the Account Strings and Billing types onto the work orders. Then use our mass update to bulk close completed WO’s.
FAMIS Inspections Module and Surveys Learn how customers use the Inspection module to actively monitor their properties and assets. Users track trends, equipment readings, and improve overall quality of their portfolio. Create follow up surveys that can be sent after work requests are completed.
Lucernex Report Building (4 hour session) This report training will help users gain a deeper understanding of the report tools and the database tables. Users will learn how to use all features of the report builder to build more complex, informative reports. The training will also cover administration of reports to ensure that all users have the access they need.
Meridian Cloud a New Era for Asset Information Get a closer look at the all-new Meridian Cloud, a certified secure cloud service offered as a subscription, as well as how to effortlessly administer the solution for your users. See the enhanced web-based and mobile clients available to access and share asset information stored in Meridian with users in other departments or away from their desk. Learn how to collaborate and exchange project data with your external stakeholders and contractors in a secure cloud portal. Finally, discover how Meridian Cloud Analytics provides unprecedented visibility into document metadata managed within Meridian to analyze and improve data quality and integrity.
Project Center for Corporate and CRE Project Management From ground up construction to relocations and renovations, Project Center can easily manage a variety of projects. Use the project initiation process to route a project through established approval steps, tracking different resources, contacts, or contributors in a single location. Create and track project plans, import via Microsoft Project, or manage your budget to meet all compliance and auditing requirements based on the purchasing lifecycle. This includes purchase order creation and approval, change orders and invoices, and 3rd party financial system integrations.
Project Center for Education and Public Sector Project Management Sometimes a Capital Project requires more tracking a reporting than is typically done in a CMMS. Project Center allows you to track budgets and project plans for a variety of different types and sizes projects, including new construction and major renovations. It keeps all your contacts and contributors handy, and you can create and update your Project Plans directly in Project Center, or you can import data from Microsoft Project. Costs are tracked via Purchase Orders – you can route those through an approval process, add change orders, and post invoices against them. And we support a variety of different accounting formats, allowing your project budgets to match your existing Chart of Accounts, in order to integrate with your Financial or Accounts Payable software suite.
TMS Dashboards and Data Sources In this training we will discuss the purpose the dashboard modules serve and what makes a great dashboard. It will include best practices following TMS standards, adding formulas to your dashboard detailed lists, adding the KPI feature to your crosstabs and adding in-line SQL for advanced calculations.
TMS Introduction to Advanced Reporting Take a deep dive into the native reporting suite to ensure you are leveraging all of the available capabilities. In this training we will discuss how to export standard and designer reports for modification, how to configure a data source and connection string, how to add a formula using VBScript, how to add a parameter date prompt, and how to import changes into TMS.
VFA Foundation Refresh Training Get the software instruction you need for better facilities capital planning.  Ensure you are covering the basics with this training session focused on the core use of VFA capital planning software.
VFA Advanced Topics Training Maximize your use of VFA capital planning software.  Learn from an experienced Accruent professional about advanced VFA.facility topics; including Capital Budgeting, Presenting Your Data, and Data Maintenance.
vx Maintain Best Practices Sit down with a vx Maintain expert for training on vx Maintain’s best practices, from placing a work order to contractor management.


Things to Know


The Hilton Austin Hotel is where Insights 2018 will take place. The room block and negotiated rate has now closed; to make reservations please contact the Hilton Austin Hotel directly. 

Hilton Austin Hotel

Call for Speakers

A key reason to attend the INSIGHTS conference is to hear from customers like you.

Share your experiences with other customers. They want to hear about your challenges, solutions, and hard-won insights so they can help their own organizations ensure their physical resources are ready to support the overall mission.

Submit Today

Things to Do in Austin


Bats on Congress Avenue Bridge – Check out Austin’s urban bat colony. The bats fly out just before sunset. They can be viewed from the Congress Avenue Bridge, Austin-American Statesman park, or take a bat cruise with Lonestar Riverboat.
208 Barton Springs Rd, Austin | 512.327.1388

Umlauf Sculpture Garden – Appreciate art and gardens? Enjoy this museum and outdoor sculpture garden centered on the artistic works of American sculptor Charles Umlauf.
605 Robert E. Lee Road, Austin | 512.445.5582

Lady Bird LakeLady Bird Lake is a reservoir on the Colorado River in Downtown Austin. Hike or Bike on the lake’s trail. Paddle boards and kayaks are also available for rent.

HOPE Outdoor Gallery – Visit the community paint park in Downtown Austin. Developed to provide muralists, street artists, arts education classes a place to display their large-scale projects. It is always changing and the only paint park of its kind in the US.
1101 Baylor Street, Austin | 9am-7pm


Texas State Capitol – Recognized as one of the nation's most distinguished state capitols, The Texas Capitol was placed on the National Register of Historic Places in 1970 and designated a National Historic Landmark in 1986.
1100 Congress Ave, Austin | 512.463.0063

Bob Bullock Texas State History MuseumThe Bullock Texas State History Museum includes three floors of exhibitions, an IMAX® theater, a 4D special effects theater, café, and museum store. The Museum illuminates and celebrate Texas history and culture.
1800 Congress Ave, Austin | 512.936.8746

Live Music

The Mohawk – This outdoor music venue downtown hosts many different genres of music.
912 Red River St., Austin | 512.666.0877

The Broken Spoke – If you’re interested in authentic Texas two-stepping then this is the dance hall for you.
3201 S Lamar Blvd, Austin | 512.442.6189

Continental Club – This classic Austin music hall on South Congress is a great place to go for country or blues.
1315 South Congress Avenue, Austin | 512.441.2444

Restaurants & Bars

La Barbecue – Sink your teeth into this classic Austin BBQ.
Aztec Food Park, 1906 E Cesar Chavez, Austin | 512.605.9696

Second Bar & Kitchen – Enjoy craft cocktails and farm to table at this New American restaurant.
200 Congress Ave, Austin | 512.827.2750

La Condesa – When in Texas, be sure to stop by and taste this modern Mexican street food.
400 W 2nd St, Austin | 512.499.0300

Kemuri Tatsu-ya – Voted one of the best new restaurants found across America on Eater, Kemuri is Texas-influenced izakaya. The focus is on small plates and bites.
2713 E 2nd St | 512.893.5561

Rainey Street – The Rainey Street Historic District (near Lady Bird Lake) has renovated houses converted to bars and restaurants.

6th Street – Likely Texas’ best known street, the seven blocks of 6th Street between Congress and IH 35 are certainly Austin’s entertainment center – from breweries to dance clubs.

Warehouse District – Warehouses turned into restaurants, bars, and shops. Be sure to check out the roaring 1920’s-inspired music lounge, Speakeasy.

Justify Your Trip

What does your Insights 2018 Registration include?


All-access pass to conference activities, including, sessions, keynotes, breakouts, product lab, and sponsor booths

Food & Beverage

All meals included are listed below for each day of the conference

  • Sunday (April 8): evening Welcome Reception (hors d'oeuvres)
  • Monday (April 9): breakfast, lunch, Cocktail Party (hors d'oeuvres)
  • Tuesday (April 10): breakfast, lunch, Entertainment Night (dinner)
  • Wednesday (April 11): breakfast, lunch

Each attendee will be given a conference program guide, access to conference materials post event such as presentations, photos, and attendee list.

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