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Published: Aug 16 2017

How Equipment Downtime Affects Restaurants

When a machine stops working, downtime can negatively impact your business.

Equipment such as coolers, freezers, fryers and cash registers break. It happens. You can lose efficiency, pay more in operating costs and miss key customer service interactions.

With complex assets like these, there are lots of problems that can arise, such as:

  • Parts malfunction.
  • Machines wear out from overuse.
  • Contractors did not fix problems correctly in previous visits.

Equipment downtime can have a big impact on your day-to-day business practices. When a heavily used asset breaks down it affects everything else in the store. Your employees now need to create processes to work around the faulty equipment, you must wait for the contractor to fix the problem, and you still need to continue to serve food in the best way possible.

Let’s take the example of a cooler breaking down. Your employees must spend time moving the food from the cooler to another location. That is, if the food is still safe to use and it does not need to be thrown away. Then, a manager has to delegate someone to clean the cooler before it starts to defrost, causing mold and mildew. This process alone can take hours to accomplish. Not to mention, you have a manager overseeing the broken cooler instead of overseeing day-to-day store operations, including serving customers. Of course, that is if you still have food to serve (depending on what food was thrown out from the faulty cooler).

This situation is a food service operator’s nightmare.

Days like these can cost thousands of dollars in:

  • Emergency repairs
  • Wasted inventories.
  • Lost customers.
  • Additional wages.

With a remote monitoring solution and a work order management solution, these kind of days can be avoided!

By using remote monitoring on your equipment, you can identify a breakdown before it happens. That cooler was probably being overworked for weeks from food blocking fans, or a motor slowly giving out. Remote monitoring can detect the temperature difference or the excessive energy usage days before the cooler would actually break down. This monitoring gives you time to call a repair person, and fix the issue before equipment downtime affects you.

Through an integrated work order management solution, the flagged temperature or the excessive energy usage can automatically create a work order or highlight problems that can be handled remotely. This process saves the time of evaluating the problem and tracking down a contractor in the area to fix the issue. The site operator saves money off the emergency repair, saves inventory and saves the hours spent working around a compromised asset.

Learn more about avoiding equipment downtime in your restaurants. See how our Computer Managed Maintenance Software solutions can help your organization or contact us to schedule a demo today!

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