The Art of Setting SLAs
Defining SLAs can help manage work order expectations, maximize transparency, and increase productivity. Here's how to set the right SLAs.
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Automate campus scheduling for classes, meetings, and exams with our EMS software.
Plan and manage conferences effortlessly with EMS software to impress guests and streamline operations.
Boost workplace flexibility and maximize space use with seamless desk and room booking.
Organize workplace or campus events smoothly, creating memorable experiences.
Optimize workspace, manage allocations efficiently, and reduce costs with our space management solutions.
Deliver projects on time and within budget by improving communication, collaboration, and efficiency with our software.
Streamline lease accounting for ASC 842, IFRS, and GASB compliance.
Manage leases efficiently by tracking key dates, analyzing costs, and ensuring compliance.
Centralize data and analytics for better insights, faster negotiations, and revenue growth.
Centralize facility and asset maintenance, automate work orders, and ensure compliance with our CMMS software.
Extend asset life, reduce downtime, and prevent costly repairs with data-driven monitoring.
Prevent equipment failures and extend asset life by detecting and addressing issues early.
Make sustainable, cost-efficient energy decisions by monitoring and optimizing power consumption.
Remotely monitor and control equipment with real-time data to predict issues, boost efficiency, and reduce downtime.
Easily share and collaborate on documents, creating a single source of truth for engineers and contractors.
Manage and analyze assets across their lifecycle to schedule maintenance, reduce downtime, and extend lifespan.
Improve visibility, automate work orders, and ensure compliance for efficient facility and asset management.
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Explore how facility management can help teams improve their customer service with these four ideas.
Even though the role has started to become more visible in recent years, oftentimes other employees do not understand the value that they bring to the organization. Facility management’s role within the organization can be transformed by improving internal customer service. And with a better understanding of how they contribute to the bottom-line of the organization, it can help them become more strategic.
Because facility management typically operates “behind the scenes,” most departments have little to no recognition within the organization. However, to improve customer service, people need to know who you are and what you do.
These are great areas to publicize what the facilities department focuses on and help people understand how you can support their daily jobs.
Mobile devices and social media have made instant feedback a standard, and it is an expectation that your internal customers have, as well. By automating your work order process, you can send real-time alerts to notify requestors that it’s been acknowledged, and keep them informed of progress until the issue is resolved.
In addition to improving internal customer service, work order automation can help your team work more efficiently—reducing the time spent managing work orders by 80%.
Asking for feedback from your internal stakeholders can be the best way to find areas to improve and expose key gaps that may not be evident to your team. If you have an automated work order solution in place, add a survey to the close notification. Ask the requestor to answer a few questions and provide a satisfaction rating. It will help you improve internal customer service, as well as provide feedback that can be leveraged in performance reviews for the facility team.
Showcase how your department has helped improve the organization and workplace by sharing your results. Whether it’s the average time to complete a work order or the number of work orders that have been resolved in a month, demonstrate how you are making an impact on the organization. It’ll help people see the value in the facility department and further understand your role within the organization.
To learn more, contact us today!
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