Facilities management jobs are requiring more from professionals each day.

Teams are stretched thin, and budgets get increasingly scant year-over-year to perform enterprise-wide initiatives. All the while, these same teams are critical to the customer experience and in ensuring that maintenance issues are solved quickly and projects are finished on time and within budget.

Accruent is partnering with some of our largest facilities management customers to innovate and drive additional savings for maintenance teams. We are working to solve large-scale problems and get organizations to the next level of time savings.

The following are two of the main problems facing facilities management and how organizations can solve them:

1. Prioritizing work orders.

Prioritizing work orders comes down to making decisions about many different factors, things like customer experience, cost, potential lost revenue, reputation, etc. All of these factors represent critical information that is not considered in a standard CMMS approach to prioritizing work orders. For example, prioritization is usually one of two things: either whatever priority the user creating the work order wants or a static calculation based on the category and problem type of the work order. This simplistic approach often occurs in low priority work orders, resulting in emergencies, due to a store manager thinking all of their problems are emergencies, or high impact work orders languishing under a prioritization and SLA that does not reflect the urgency it requires.

As budgets continue to dwindle for retailers and their maintenance operations, it is critical that money is spent wisely and that a budget goes as far as possible and highest traffic stores are taken care of first.

Rigid work order mechanics.

Before Dynamic Work Order Prioritization, the only mechanisms to prioritize work orders were either too rigid or too flexible. Retailers know that there is a wealth of information that could go into the priority of a work order, they just were not available in most CMMS solutions.

Intuitively, a facilities manager knows that a work order at a flagship store typically has a higher priority than the same type of work order at a store with a fraction of the revenue and foot traffic. This feature was developed so our customers would have the ability to prioritize effectively in an objective and flexible way.

What organizations can do.

To give our customers the best results possible they are able to create prioritizations through a simple business rule builder that utilizes existing fields from the product and user-defined fields. For example, a customer can create a site attribute for store revenue and consider that when prioritizing a work order. This means customers can prioritize work orders based on impact and severity to consistently ensure their budget dollars are going towards work that impacts their bottom line.

To learn more about what your organization can do to prioritize work orders, check out our CMMS solution.

2. Lack of organization with facilities technicians.

Frequently, when a service provider goes on-site to fix a problem, it is difficult to find where the problem is or to get directions from a store or site manager to find the broken item.

Since the work order was generated from data at the controller level, the store/site manager usually needs to hunt down the broken item. This can waste time that could be better spent on other critical issues and cause service providers to bill for additional time-on-site.

Site coordination.

By utilizing site layout functionality, we eliminate the need to interrupt store managers or have service providers go on a mission to find broken items. Instead they follow the map in the work order directly to the location of the problem.

Site layout can also be used to empower store managers to investigate more issues on-site before calling in a work order by showing them where to find the problem and guiding the store manager through the necessary troubleshooting steps. This way, users can ensure they reduce costs and time-on-site from third-party service providers and give that money back to their maintenance budget.

Learn more about site layout and other features we have within our IoT Remote Monitoring platform.

site coordination vx observe

Solving the problems:

Accruent is continuously innovating to better serve our customers and help them achieve next level savings and efficiencies in their processes. Work order prioritization and site layout will help organizations eliminate unnecessary expenditures, lower technician time-on-site, reduce staff disruptions and contribute to better-allocated resources.

To learn more about vx Maintain and vx Observe, request a demo!