Maintenance Connection makes it extremely easy as far as the technicians receiving tickets. A work order request can come in any time or day, and each request is routed to the shop according to the location and what the shop is responsible for."
— Troy LingebachAssistant Director Of Facilities Management
Towson’s residential buildings include everything from apartment complexes to high-rise towers, and within each building are unique assets that range in age, use, and health. Towson’s 5,000+ dorm-dwelling students depend on residential building uptime, but work orders were piling up and the in-house system lacked the ability to route work orders or grant access to those experiencing a maintenance need.
We have a lot of reports in the system that we use every day. Reports are emailed out automatically, and we are pulling out reports to show efficiency and productivity."— Troy LingebachAssistant Director of Facilities Management
With the implementation of Accruent Maintenance Connection at Towson, work orders are now routed to the appropriate maintenance team and serviced online. Staff members receive automatic emails daily with reports to track maintenance status and productivity. In addition, the university granted all students living on campus with the ability to submit work orders with details about the type of maintenance needed, the asset location, and the reason for the request.
Customer service has been great. Ever since we have had the product, we get answers quickly. We’re extremely pleased with the product."— Troy LingebachAssistant Director of Facilities Management
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Towson has used Maintenance Connection to improve the work order process for both its students and maintenance team. This has streamlined the service request process for students and enabled the maintenance team to service requests faster, which keeps assets healthy and on-campus students happy with their dorm experiences. As the team continues to grow, the university has also been able to scale the solution to easily meet additional needs.
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