Are You Listening? How to Improve Customer Service
Wednesday, June 24, 1:00 - 2:00 PM CDT
Alan Gresch, Accruent; Robert Bundick, ProHealth Care
This session will show participants the right questions to ask, how to ask them, and how often to ask them in order to do a comprehensive assessment of your service levels. Presenters will show samples of surveys, methods for engaging customers in the process, and improve results over time.