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Discover What Shoppers Really Want: Insights to Drive Your Retail Strategy

Turn exclusive consumer insights into actionable strategies for your multi-site retail portfolio.

9 min read

Retail is evolving—and so are your shoppers’ expectations. Our latest survey of 1,000 U.S. consumers reveals a powerful truth: store environments are now the ultimate competitive advantage. Cleanliness, comfort, and upkeep aren’t just details—they’re deal-breakers. In fact:

  • 78% of shoppers have walked out of a store due to poor conditions

  • 85% will bypass a closer store for one that’s better maintained

  • 86% say upkeep directly influences brand loyalty

This on-demand webinar uncovers what truly drives shopper behavior today—and how you can use these insights to strengthen your brick-and-mortar strategy.

What You’ll Learn

  • Key consumer expectations reshaping physical retail
    Why first impressions matter and how environmental factors influence loyalty.

  • Strategies to align your stores with evolving shopper demands
    From hybrid flexibility to immersive formats that keep customers coming back.

  • How technology can improve operational efficiency and decision-making
    Practical approaches to portfolio optimization and cost control.

Watch On-Demand Now
Gain a competitive edge by understanding and meeting the needs of the modern shopper. Don’t miss this opportunity to turn insight into action.

Speakers

Dave Harrington 2025
Dave Harrington

Principal Solution Consultant, Accruent

Stephanie Leontis
Stephanie Leontis

Senior Product Marketing Manager, Retail Solutions, Accruent

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December 15, 2025