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Published: Jul 29 2019

New Webinar Series: Step 10 - Enterprise Performance Management


Webinar Date: Tue Jun 09 2020

Webinar Time: 02:54 PM UTC

On-Demand Webinar.

In our new series “10 Steps to Make Your Healthcare Technology and Facilities Departments a Strategic Asset”, Al Gresch will share data and process methodologies to drive value and recognition for your department.

In this session, we’ll focus on Enterprise Performance Management.

Approved for 1 CEU by ACI

Participants will learn how to:

  • Incorporate internal and external performance benchmarks.
  • Develop and implement Annual and real-time customer satisfaction surveys.
  • Create Action Plans based on the survey results.
  • Meet regularly and consistently with staff and executive leadership to review KPIs.
  • Review best practices progress and prioritize initiatives to drive continual improvement.
  • Provide ongoing training sessions for staff and customer base.
  • Leverage your continual process improvement culture to identify and implement other opportunities.

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