Published: Feb 15 2019

New Webinar Series: Step 5 Service Performance Management


Webinar Date: Tue Jun 09 2020

Webinar Time: 03:04 PM UTC

On-Demand Webinar.

In our new series “10 Steps to Make Your Healthcare Technology and Facilities Departments a Strategic Asset”, Al Gresch will share data and process methodologies to drive value and recognition for your department.

In this session, we'll focus on Service Performance Management.

Approved for 1 CEU by ACI

Participants will learn how to:

  • Provide real time visibility and accountability across the Request-Fulfillment process via multiple avenues in order to keep everyone informed.
  • Leverage key performance indicators to identify opportunities for continued process improvement – appropriate staffing levels, timeliness of work completion, operational cost reductions, etc.
  • Develop Service Level Agreements (SLAs) with “customers”.
  • Develop a communication and training plan for customers.
  • Document processes and procedures for request assignment, distribution, escalation and fulfillment.
  • Show service status via real-time monitors.

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