New Webinar Series: Step 5 Service Performance Management

New Webinar Series: Step 5 Service Performance Management

New Webinar Series: Step 5 Service Performance Management

healthcare technology management

On Demand Webinar

In our new series “10 Steps to Make Your Healthcare Technology and Facilities Departments a Strategic Asset”, Al Gresch will share data and process methodologies to drive value and recognition for your department.

In this session, we'll focus on Service Performance Management. Participants will learn how to:

Provide real time visibility and accountability across the Request-Fulfillment process via multiple avenues in order to keep everyone informed
Leverage key performance indicators to identify opportunities for continued process improvement – appropriate staffing levels, timeliness of work completion, operational cost reductions, etc.
Develop Service Level Agreements (SLAs) with “customers”
Develop a communication and training plan for customers
Document processes and procedures for request assignment, distribution, escalation and fulfillment
Show service status via real-time monitors

Presenter:

Al Gresch
Al Gresch
Vice President of Client Success

Approved for 1 CEU by ACI

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