Self-Service & Support

Looking for self‑service training, best practices, helpful videos, product resources, or support? You’re in the right place.

Self-Service & Support

Looking for self‑service training, best practices, helpful videos, product resources, or support? You’re in the right place.

10 Step Webinar Series: Step 5 — Service Performance Management

TMS

Ensure SLAs are met or exceeded by introducing standardized business processes and tracking to deliver exceptional service at a lower cost.

6 min read

In our series 10 Steps to Make Your Healthcare Technology and Facilities Departments a Strategic Asset, Al Gresch will share data and process methodologies to drive value and recognition for your department.

In this session, we'll focus on Service Performance Management.

CEU_approved_ACI_symbol

Approved for 1 CEU by ACI

Participants will learn how to:

Provide real time visibility and accountability across the request-fulfillment process via multiple avenues in order to keep everyone informed
Leverage key performance indicators to identify opportunities for continued process improvement – appropriate staffing levels, timeliness of work completion, operational cost reductions, etc
Develop service level agreements (SLAs) with “customers”
Develop a communication and training plan for customers
Document processes and procedures for request assignment, distribution, escalation and fulfillment
Show service status via real-time monitors

10 Step Webinar Series: Step 5 — Service Performance Management

Participants will learn how to:

Related Reads

10 Step Webinar Series: Step 2 — System-Wide Administration, Security, Policies, & Procedures

10-Step Webinar Series: Step 7 - Third Party Service Management, A Deep Dive

10 Step Webinar Series: Step 10 - Enterprise Performance Management Deep Dive

The time is now to unify your built environment with purpose-built solutions