"Michael Michel is always professional and courteous. It's a pleasure to work with him because I know my issue will be resolved. I'm glad he is a part of the Accruent team."
SERVICES & SUPPORT
Customer Support
We're here for you and are deeply committed to your success. Our mission is to ensure you get the most out of your Accruent solutions, so they deliver maximum results now and in the future.
Contact Us
Talk with a support agent
Americas: +1 877.345.3999
International: +44 0808.234.3335
What You’ll Get From Your Customer Support Team
Open & Responsive Communication
Our operating principles focus on rapid response, open communication, and a holistic resolution approach. From submitting tickets to remote assistance to a closed-loop satisfaction process, you can count on getting the support you need.
Expertise
We provide functional and technical resources for industry best practices and application issues so that you can extract the most value from your investment.
Diligence
Our customer-centric support team targets full resolution and proactive action to prevent an issue from recurring and ensure your complete satisfaction.
Product Support
Accruent's Product Support Portals offer a way to open new Support cases, interact with open cases, vote on and offer product enhancement ideas, view in-depth product resources and more! If you do not have access to a Product Support Portal, please reach out to your organization's Accruent product administrator for Support-related items.
CURRENT PRODUCTS
AOEM/vx Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.
FAMIS360: Optimize asset reliability with facility management software for corporate real estate.
Lucernex: Manage complex real estate with lease, site planning and construction solutions.
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Maintenance Connection: Empower your team and maximize asset maintenance processes with CMMS software.
vx Field: vx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.
AOEM/vx Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.
FAMIS360: Optimize asset reliability with facility management software for corporate real estate.
Lucernex: Manage complex real estate with lease, site planning and construction solutions.
Maintenance Connection: Empower your team and maximize asset maintenance processes with CMMS software.
vx Field: vx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.
OTHER PRODUCTS
