Accruent continues to follow our vulnerability management process in addressing Accruent products and services regarding the Apache Log4j vulnerability referenced in CVE-2021-44228. The Technology team has created a Knowledge Article to provide additional details about the current status by Product type.
For more information, please review CVE-2021-44228,  CVE-2021-45046,  CVE-2021-45105 and the Apache Log4j post.

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Customer Support

Our Mission Is To Ensure Your Accruent Solutions Keep Delivering Maximum Results


Accruent’s commitment to your success doesn’t end when your software is up and running.

Our standard operating principles focus on rapid response, constant communication, and a holistic resolution approach. From submitting tickets to remote assistance to closed-loop satisfaction processes – our drive for continuous improvement ensures you get the most out of your software and relationship with Accruent.

In addition, Support provides functional and technical resources for industry best practices, application issues, and to help you extract the most value from your investment. For high-severity issues, a mature, customer-centric Incident Management team targets full resolution and proactive action to prevent the issue from recurring.

For more information, please see our Customer Support Policy.

Customer Communities

Submit and review cases. Suggest and vote on product enhancements.

Professional Services

Explore our Professional Services for options beyond Support.

CUSTOMER SHOUT-OUT - Alex Silveira - Headshot
"The technical support from Alex was excellent. The experience working with him was extremely friendly and efficient!"