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SERVICES & SUPPORT

Customer Support

We're here for you and are deeply committed to your success. Our mission is to ensure you get the most out of your Accruent solutions, so they deliver maximum results now and in the future.

Accruent - Services & Support - Customer Support
Contact Technical Support

Access your Portal Email

support@accruent.com

Support Policy

See the Accruent Support Policy

Contact Us

Talk with a support agent

Americas: +1 877.345.3999

 

International: +44 0808.234.3335

Billing/Invoicing & Licensing

Contact customer care team directly at customercare@accruent.com.

What You’ll Get From Your Customer Support Team

Open & Responsive Communication

Our operating principles focus on rapid response, open communication, and a holistic resolution approach. From submitting tickets to remote assistance to a closed-loop satisfaction process, you can count on getting the support you need.  

Expertise

We provide functional and technical resources for industry best practices and application issues so that you can extract the most value from your investment.

Diligence

Our customer-centric support team targets full resolution and proactive action to prevent an issue from recurring and ensure your complete satisfaction.

Product Support

Accruent's Product Support Portals offer a way to open new Support cases, interact with open cases, vote on and offer product enhancement ideas, view in-depth product resources and more! If you do not have access to a Product Support Portal, please reach out to your organization's Accruent product administrator for Support-related items.

CURRENT PRODUCTS

AOEM/vx Observe

AOEM/vx Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.

EMS

EMS: Connect people to spaces, resources and technology in your workplace or campus.

FAMIS360

FAMIS360: Optimize asset reliability with facility management software for corporate real estate.

Lucernex

Lucernex: Manage complex real estate with lease, site planning and construction solutions.

Maintenance Connection

Maintenance Connection: Empower your team and maximize asset maintenance processes with CMMS software.

Meridian

Meridian: Ensure complete, accurate and up-to-date engineering information management.

Siterra

Siterra: Enhance operations with telecom infrastructure lifecycle management software.

TMS

TMS: Enhance biomedical and hospital facility management with a healthcare CMMS.

vx Field

vx Field: vx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.

vx Maintain

vx Maintain: Modern CMMS and Facility Management for the Retail Industry.

AOEM/vx Observe

AOEM/vx Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.

EMS

EMS: Connect people to spaces, resources and technology in your workplace or campus.

FAMIS360

FAMIS360: Optimize asset reliability with facility management software for corporate real estate.

Lucernex

Lucernex: Manage complex real estate with lease, site planning and construction solutions.

Maintenance Connection

Maintenance Connection: Empower your team and maximize asset maintenance processes with CMMS software.

Meridian

Meridian: Ensure complete, accurate and up-to-date engineering information management.

Siterra

Siterra: Enhance operations with telecom infrastructure lifecycle management software.

TMS

TMS: Enhance biomedical and hospital facility management with a healthcare CMMS.

vx Field

vx Field: vx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.

vx Maintain

vx Maintain: Modern CMMS and Facility Management for the Retail Industry.

OTHER PRODUCTS

"Michael Michel is always professional and courteous. It's a pleasure to work with him because I know my issue will be resolved. I'm glad he is a part of the Accruent team."
Michael Michel, Principal Support Engineer with TMS