Field Service Management - vx Field

Products

Field Service Management - vx Field

Field service is not just an expense — it is a strategic resource that contributes to the top and bottom line. To meet customer and company expectations, you must allocate resources strategically and optimize their impact. vx Field connects field staff with dispatch and critical information to improve service execution, parts tracking, and invoicing. vx Field helps you create business value through planning, consistent service execution, and performance analysis.

Products

Field Service Management - vx Field

Field service is not just an expense — it is a strategic resource that contributes to the top and bottom line. To meet customer and company expectations, you must allocate resources strategically and optimize their impact. vx Field connects field staff with dispatch and critical information to improve service execution, parts tracking, and invoicing. vx Field helps you create business value through planning, consistent service execution, and performance analysis.

Optimize Field Scheduling
Manage Workforce Performance
Manage Van and Warehouse Inventory
Mobilize Your Workforce

Features

Planning Tools: Demand planning tools, forecasting and planning module, and configurable optimization engine.
Decision Support: Dispatch board supports fully manual or computer-aided exception management or a combination of the two.
Configurability: Data model and workflow extension without coding. Adjust performance management and optimization variables as you need.

Benefits

Improved Field Service Utilization: Optimize scheduling based on your unique business priorities.
Increased Customer Satisfaction: Meet SLAs, increase first-time fix rate and send only qualified people to each job.
Better Parts Purchasing Decisions: Manage van stock and don’t lose track of high value items.
Scheduling and Dispatch

See schedule, job, and map-based views of your service team and daily plan. Automate scheduling and dispatch or handle exceptions with manual intervention.

Performance Management

Gain visibility into factors contributing to productivity, workforce effectiveness, customer experience, financials and internal business processes.

Parts and Inventory Management

Monitor warehouse and vehicle inventories to assure parts availability and improve purchasing decisions.

"Personal Assistant" Mobile App

Get contextual information, real-time updates, and customer information without disrupting workflow. If your technician has no cellular service, the app still collects information and syncs when back in range.

Ready for a demo? Get in touch.

Have additional questions?

Inside the US:  +1 (512) 861-0726   Outside the US: +44 (0) 207 340 8586

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