Companies that have historically staffed their own call center have come to realize the cost advantage of using shared resources. By outsourcing facility service calls to Accruent, customers can rest assured knowing each call will be answered promptly and professionally without disrupting an engineer or technician, allowing them to focus on their core duties.
- Optimize property and facility maintenance costs
- Ensure the highest level of customer service
- Guarantee impacting, critical issues are directed to service provider
- Dedicated 800-number for each customer
- Configurable priority levels, multiple dispatch methods