City of Orlando

Case Study

City of Orlando

Increasing Maintenance Efficiency and Mobility Through Digital Work Order Management

250,000+

CITY RESIDENTS

36M

GALLONS OF WATER PROCESSED DAILY

130,000

WASTEWATER ASSETS

1,000+

DAILY WORK ORDERS

THE COMPANY

The City of Orlando has a population of more than a quarter million residents—and a population of that size requires a solid network infrastructure to keep it happy, healthy, and functional. The city’s Water Reclamation Division alone employs almost 200 staff members who maintain tens of thousands of assets, keeping key city services like sewers and wastewater treatment plants online.

THE CHALLENGE

The city’s three wastewater plants process about 36 million gallons of water per day to deliver clean water daily to the city’s residents, which means a high degree of reactive maintenance is not an option. Prior to using Maintenance Connection, the maintenance team relied on paper-based work orders and part requisitions for asset up-keep.

  • Paper-based system for managing 1,000+ daily work orders and parts requisition
  • Mission-critical maintenance needs; system failures would affect 250,000+ residents
  • Need for a solution that worked just as well in the field as it did in the office

THE SOLUTION

The City of Orlando Water Reclamation team implemented Maintenance Connection to completely digitize the work order and part requisition system for assets ranging from wastewater treatment plant assets, field lift stations, and sewer equipment. In addition, integration with the supervisory control and data acquisition (SCADA) system enables better tracking of graphically represented assets such as pumps and valves.

  • Digital work order management for assets spread out over 110+ square miles
  • Automated approval workflows with email and message center notifications
  • Mobile access to document time and complete work orders from the field

THE RESULTS

As a result of switching to Maintenance Connection, the City of Orlando now has a completely digital work order system that helps ensure cleaner water for all its residents. Technicians can see an asset’s entire history, installation date and other mission-critical information, better enabling preventative maintenance. And SCADA work orders generated with Maintenance Connection go to teams out in the field immediately, ensuring fast response times.


  • Saved time with a streamlined work order process and automated approval workflows
  • Improved visibility into maintenance status in the field
  • A more efficient and greener city by replacing the old paper-based system
  • Faster field response times through mobile access and SCADA integration
  • Eliminating mistakes and miscommunications that occurred with manual processes

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