One of the world’s largest consumer co-operatives and owned by millions of members, the Co-operative Group (Co-op) is the United Kingdom’s sixth biggest food retailer, with more than 2,500 local, convenience and medium-sized stores. The organization is also the UK’s number one funeral services provider, a major general insurer, and a growing legal services business.

Convenience retailing in the UK is a highly competitive market. Before using Accruent solutions, the Co-op was unable to deliver to the same standards and cost model as its competitors because its system was inefficient, logistically difficult, and costly:

• Preventive maintenance management was dispersed among four external providers
• 11 different compliance systems meant convoluted legal compliance
• Bundled invoicing in large amounts caused a lack of data transparency
• Manual cabinet monitoring led to wasted employee hours and food spoilage

The Co-op selected vx Maintain to address the group’s maintenance and work order management needs, and vx Observe for remote monitoring of its refrigeration assets.

• Shift from time-based to condition-based activity, the most efficient way of maintaining assets
• Granular data on 600,000 assets to inform asset maintenance over its lifecycle
• Critical issues raised automatically by the system and managed to resolution

The use of the Accruent solution enabled the Co-op to free up colleague time in its stores, move the decision-making process to an automatic one, and to utilize the benefits of a technical service bureau to resolve technical issues. Better data insight and connected facilities drive efficiency, providing the critical information the Co-op requires to make decisions that will improve the business for the future.

• Maintenance cost visibility
• PPM compliance increased to 95%+ certainty
• 33% reduction in service providers
• 5% savings through invoice and maintenance streamlining
• Reduced food wastage
• 99.8% asset availability

Explore vx Maintain    Explore vx Observe
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