Co-operative Group (Co-op)
In the UK Funeral Market
One of the world’s largest consumer co-operatives and owned by millions of members, the Co-operative Group (Co-op) is the United Kingdom’s sixth biggest food retailer, with more than 2,500 local, convenience and medium-sized stores. The organization is also the UK’s number one funeral services provider, a major general insurer, and a growing legal services business.
Convenience retailing in the UK is a highly competitive market. Before using Accruent solutions, the Co-op was unable to deliver to the same standards and cost model as its competitors because its system was inefficient, logistically difficult, and costly.
- Preventive maintenance management was dispersed among four external providers.
- 11 different compliance systems meant convoluted legal compliance.
- Bundled invoicing in large amounts caused a lack of data transparency.
- Manual cabinet monitoring led to wasted employee hours and food spoilage.
- Shift from time-based to condition-based activity, the most efficient way of maintaining assets.
- Granular data on 600,000 assets to inform asset maintenance over its lifecycle.
- Critical issues raised automatically by the system and managed to resolution.
The use of the Accruent solution enabled the Co-op to free up colleague time in its stores, move the decision-making process to an automatic one, and to utilize the benefits of a technical service bureau to resolve technical issues. Better data insight and connected facilities drive efficiency, providing the critical information the Co-op requires to make decisions that will improve the business for the future.
- Maintenance cost visibility.
- PPM compliance increased to 95%+ certainty.
- 33% reduction in service providers.
- 5% savings through invoice and maintenance streamlining.
- Reduced food wastage.
- 99.8% asset availability.