The Company
Toshiba International Corporation (TIC) is a wholly owned subsidiary of Toshiba Corporation and a group company of Toshiba America Inc., headquartered in Houston, Texas. TIC serves a wide range of industries including general industrial, oil and gas, utilities, datacenters, renewables, HVAC, water, wastewater and mining.
The Solution
With operations across multiple plants and a workforce managing complex industrial assets, TIC needed a centralized system to track maintenance activities, asset history and operational performance across the enterprise.
TIC implemented Accruent Maintenance Connection as its centralized system for managing maintenance operations across all plants, with approximately 100 users relying on it on a constant basis. The system now serves as the single source of truth for work orders, asset history, labor hours, parts information and reporting.
“Day to day, we use it for work orders. All of our plants turn in their work orders for any assets they’re having an issue with or for facilities-oriented tasks. During the work order, we immediately interpret and assign which technicians will address it. They do the work, note it in Maintenance Connection, and we can save the history for the asset.”
— Robert Gillis, Plant Maintenance Manager, Toshiba International Corporation
How TIC uses Maintenance Connection:
- Work order assignment
- Technician collaboration
- Asset tracking
- Preventive maintenance scheduling
The Results
Maintenance Connection transformed how TIC manages maintenance operations, enabling a shift from corrective maintenance to preventive maintenance strategies. Improved visibility into asset history, technician activity and reporting has increased efficiency, collaboration and decision-making across plants.
“It’s helped my team work more efficiently because we can see who’s working on a work order, pass it between us, and review past notes on the asset.”
— Robert Gillis, Plant Maintenance Manager
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