Published: Jul 12 2018

Transform Your Field Service Organization into a Performance-Driven Leader

Service organizations are under a lot of pressure to improve key performance indicators (KPIs) such as customer satisfaction and improve their overall service efficiency.

Service efficiencies and customer satisfaction could be complementary, but in many cases are conflicting. For example, a dispatcher needs to make a decision: Should I send the technician located closest to the work request? Or should I send the technician previously involved with the case, but further away?

Learn about:
  • Transforming your service organization culturally to drive better performance.
  • Transforming measurements into day-to-day operational decisions.
  • Implementing change cost effectively.

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