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Support

Looking for access to technical support, best practices, helpful videos, or training tools? You’ve come to the right place.

About Accruent

Get the latest information on Accruent, our solutions, events, and the company at large.

Services & Support

Customer Support

We're here for you and are deeply committed to your success. Our mission is to ensure you get the most out of your Accruent solutions, so they deliver maximum results now and in the future.

Customer Support | Accruent

Contact Technical Support

Access your Portal.
Email:
support@accruent.com

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Support Policy

See the Accruent Support Policy

View Policy

Contact Us

Talk with a support agent

Americas: +1 877.345.3999
International: 
+44 0808.234.3335

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Billing/Invoicing & Licensing

Contact customer care team directly.
Email:
customercare@accruent.com

FAQ

What You’ll Get From Your Customer Support Team

Open & Responsive Communication

Our operating principles focus on rapid response, open communication, and a holistic resolution approach. From submitting tickets to remote assistance to a closed-loop satisfaction process, you can count on getting the support you need.  

Expertise

We provide functional and technical resources for industry best practices and application issues so that you can extract the most value from your investment.

Diligence

Our customer-centric support team targets full resolution and proactive action to prevent an issue from recurring and ensure your complete satisfaction.

Product Support

Accruent's Product Support Portals offer a way to open new Support cases, interact with open cases, vote on and offer product enhancement ideas, view in-depth product resources and more! If you do not have access to a Product Support Portal, please reach out to your organization's Accruent product administrator for Support-related items.

Accruent Observe Logo

AOEM/Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.

Accruent EMS Logo

EMS: Connect people to spaces, resources and technology in your workplace or campus.

Accruent Famis 360 Logo

FAMIS360Optimize asset reliability with facility management software for corporate real estate.

Accruent Lucernex Logo

Lucernex: Manage complex real estate with lease, site planning and construction solutions.

Accruent Maintenance Connection Logo

Maintenance ConnectionEmpower your team and maximize asset maintenance processes with CMMS software.

Accruent Meridian Logo

MeridianEnsure complete, accurate and up-to-date engineering information management.

Accruent Siterra Logo

SiterraEnhance operations with telecom infrastructure lifecycle management software.

Accruent TMS Logo

TMS: Enhance biomedical and hospital facility management with a healthcare CMMS.

Accruent VX Field Logo

vx Fieldvx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.

vx maintain logo

vx Maintain: Modern CMMS and Facility Management for the Retail Industry.

"Michael Michel is always professional and courteous. It's a pleasure to work with him because I know my issue will be resolved. I'm glad he is a part of the Accruent team."

— Michael Michel
Principal Support Engineer With TMS

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Academy Learning Center

Accruent Academy delivers world-class training solutions standard with your software purchase. Explore our standard and add-on training options.

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Products Designed to Integrate Your World

Accruent software allows you to fully optimize the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.