Data combined with analytics is driving new opportunities across multiple industries. Take for example how e-commerce providers have used customer data and targeted advertising to drive impulse purchases that represent 35% of revenues. While architects are using BIM combined with data analytics to design buildings that save 30% of energy during operations. In facilities management services, data-driven services also hold the potential to unlock new efficiencies and drive better customer outcomes.
So exactly how can a data-driven approach unlock new efficiencies? Near real-time asset data combined with fault detection and diagnostics (FDD) analytics can help services firms identify asset problems and underlying issues more quickly. These insights are highly valuable for facilities helpdesks, allowing them to dispatch the most appropriate engineers to sites and pre-brief them on the likely faults. In addition, good quality asset data from IoT sensors or asset surveys can enable service firms to deliver condition-based maintenance to focus labour on assets that truly require servicing. This ensures providers apply maintenance inventions at the right time to avoid unplanned outages. It also helps cut excessive activities such as unnecessary maintenance work, resulting in wasted labour and costs.